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TeleTech Interview
Questions

33 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 33
This position with TeleTech requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?
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How to Answer
The interviewer would like to know that you can source information when and where you need it. In this industry, and with TeleTech, you must be in-the-know and on top of your client's needs at all times. Talk about where you first go for information when you need it the most.
33 TeleTech Interview Questions
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  1. This position with TeleTech requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?
  2. At TeleTech we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
  3. In this role with TeleTech you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?
  4. We have many strong competitors. What makes TeleTech stand out, and how could we improve?
  5. What do you know about our clients at TeleTech and the types of services we offer?
  6. We have a very specific personality type that fits well with the strong corporate culture at TeleTech. Describe your personality in 3 words.
  7. We have a healthy yet competitive culture at TeleTech. How do you track your personal successes and metrics? How often do you look at your KPI's?
  8. At TeleTech we do everything to ensure that our clients are satisfied. What is your client service philosophy?
  9. Are you currently interviewing with any of our competitors? Why do you want to work for TeleTech over any of our competitors?
  10. This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with TeleTech while setting a strong groundwork of trust with your new team members?
  11. When have you had to change a major component of your project due to new information being presented?
  12. Tell me about a project you completed recently that was ahead of schedule.
  13. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
  14. If you could start your career over again, what direction would you take?
  15. What type of manager brings out the best in you?
  16. How do you handle communicating bad news to a fellow worker or subordinate?
  17. How would you describe your relationship with your customers or clients?
  18. How do you explain complicated concepts to those who may not understand?
  19. Outside of work, what type of creative activities do you like to pursue?
  20. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  21. Tell me about your most significant work experience that relates to this position.
  22. Have you ever broken a confidentiality agreement?
  23. Do you prefer to work in a team based position or individually?
  24. When do you feel your leadership skills are most effective?
  25. How do you evaluate success among your team members?
  26. How do you balance life and work?
  27. What sources do you look to when you need to solve a complicated problem?
  28. How would you prefer to be compensated?
  29. What would you do if a client asked you about a product or service and you were unsure of the answer?
  30. How would you rate your performance in this interview so far?
  31. How do you motivate others on your team?
  32. What is your long-range career objective?
  33. How do you manage your time?
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15 TeleTech Answer Examples
1.
This position with TeleTech requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?
The interviewer would like to know that you can source information when and where you need it. In this industry, and with TeleTech, you must be in-the-know and on top of your client's needs at all times. Talk about where you first go for information when you need it the most.

Rachelle's Answer #1
"When researching, my go-to source is usually LinkedIn. This website offers me a plethora of information whenever I need it. I can research clients, their businesses, their backgrounds, and their competitors in one place. I find LinkedIn to be a very reliable, up-to-date, and convenient source."
Rachelle's Answer #2
"For me, when researching, using a reliable source is key. For that reason. my resources will always be a legitimate news website or books published by known authors."
2.
At TeleTech we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
The interviewer would like to know that you understand the nuances that come with this job. When you work for TeleTech you must be able to think independently and out of the box at all times. This type of thinking will increase client happiness, sales results, and will help to expand your portfolio. Give one real-life example of how you helped a client by reading further into their potential needs.

Rachelle's Answer #1
"One example I can give is when one of my larger clients went through a corporate restructuring last year. I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."
Rachelle's Answer #2
"With each new client that I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can. I believe this is because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business' most significant needs."
3.
In this role with TeleTech you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?
If you know ahead of time that presentations are going to be a part of this position, feel free to bring a previously crafted PowerPoint presentation with you, on a tablet or iPad. Otherwise, be prepared with some examples that include the number of people you have presented to, what the range of topics has been, and what the outcome was.

You can also make your answer very clear by rating yourself from 1-10 on your PowerPoint and public speaking skills. If you have any formal training in public speaking, be sure to talk about that as well.

Rachelle's Answer #1
"I am very comfortable with public speaking and would rate myself as an advanced user in PowerPoint. I have attended multiple Toastmaster classes to perfect my public speaking skills. In my current position, I will present to groups from 3 people to 90, ranging from 'lunch and learns' with my internal team to the entire department for my client. I receive consistently positive feedback on my presentations because I like to keep them engaging through the use of analogies and sharp visuals."
Rachelle's Answer #2
"I am an intermediate user in PowerPoint and have no problem improving my skills to an advanced level. When it comes to public speaking, my experience is limited; however, enough to know that I do not suffer from stage fright. I would very much enjoy further exposure to public speaking and the delivery of presentations."
4.
We have many strong competitors. What makes TeleTech stand out, and how could we improve?
It is essential that you research TeleTech before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about TeleTech vs. their local competitors. Keep your answer positive and complimentary.

Rachelle's Answer #1
"After researching TeleTech online, I found that you stand out from the many ways that you give back to your community. On the TeleTech website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from TeleTech. This factor makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
Rachelle's Answer #2
"Without having worked in TeleTech, it is tough to give suggestions on improvement accurately. I quite like what I have seen so far and feel that your company stands out through your quality standards and search for constant improvement."
5.
What do you know about our clients at TeleTech and the types of services we offer?
The interviewer wants to know that you have put some effort into getting to know their business and the types of clients that TeleTech services. You can find this information online by combing through the company website or doing a Google search. Discuss with the interviewer what you discovered during that research. It is okay to ask the interviewer more about the services and clientele at TeleTech as well.

Rachelle's Answer #1
"From what I understand, you provide services primarily to clients within 'ABC Industry'. Your range of services is quite broad which was a big pull for me when applying to TeleTech. Could you tell me a little bit more about your primary client base?"
Rachelle's Answer #2
"I have conducted a great amount of research on TeleTech before coming here today. I believe that your product range is vast and it would attract a very diverse set of clientele. Is this correct? The one service that stood out to me was (name a service) because it offers exceptional value to established business owners and new entrepreneurs, alike."
6.
We have a very specific personality type that fits well with the strong corporate culture at TeleTech. Describe your personality in 3 words.
This question is a high-stress question if you are not prepared to discuss your personality, and characteristics. Rather than freezing up during your interview or saying something you regret, take a few minutes to jot down some ideas before your meeting.

Review TeleTech website and see if you can source any recurring keywords in their job postings or 'About Us' section. Any recurring themes or keywords will give you a great idea of the type of personality and characteristics that TeleTech is looking for.

Rachelle's Answer #1
"If I could describe my personality in 3 words I would say that I am communicative, helpful, and enthusiastic. I know that TeleTech is looking for individuals who work well as part of a team, and someone who brings a great amount of energy. That is me! I would be a great fit for the culture you have created here."
Rachelle's Answer #2
"Here are some other words you can use to describe your personality:

- Adaptable
- Considerate
- Diligent
- Inventive
- Persistent
- Resourceful
- Sensible"
7.
We have a healthy yet competitive culture at TeleTech. How do you track your personal successes and metrics? How often do you look at your KPI's?
When working in the professional services industry, your results matter! No matter your job function, you should always be prepared to discuss your career-related successes. Talk to the interviewer about your recent achievements and show TeleTech why they should hire you!

Rachelle's Answer #1
"My current company offers a very robust tracking system where I can view my current metrics on a daily basis. I check these metrics every day because they measure me against my monthly average as well as the company average. It's important in this line of work to keep up to date on results. By keeping on top of my KPI's, I can improve my performance and results whenever necessary."
Rachelle's Answer #2
"In my opinion, the only possible option is to review my KPI's at the beginning of each day and the end of each day. I track my successes and progress through our company CRM and make a plan every morning related to what I need and want to accomplish. At the end of each day, I assess my progress so that I am prepared mentally for the following days' activities."
8.
At TeleTech we do everything to ensure that our clients are satisfied. What is your client service philosophy?
Because TeleTech puts so much effort into their customer service reputation, the interviewer needs to be confident that your client service values align with theirs. Be sure to research the TeleTech website and take note of any keywords they use when it comes to their clientele. Match your language with theirs.

Rachelle's Answer #1
"I noticed on your website that you put a lot of value into your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, client service goes beyond friendliness and efficiency. You need to understand your clients' business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Rachelle's Answer #2
"My client service philosophy is simple and perhaps a bit traditional. To service someone truly is to be at their service, working with, and for, them to reach their goal together. For this reason, I will always go the extra mile to meet my client's needs. I want them to feel fully supported in their endeavors."
9.
Are you currently interviewing with any of our competitors? Why do you want to work for TeleTech over any of our competitors?
Every interviewer wants to know that you are specifically interested in their company. One way you can show your keen interest is by discussing howTeleTech stands out to you, ahead of their competitors. If you asked whether you are interviewing with their competitors or not, you should answer in a direct but diplomatic way.

Rachelle's Answer #1
"I am actively interviewing; however, I am using strong discretion when it comes to the next step in my career. I do understand that some of your competitors are hiring and the positions are competitive. My deciding factor is on the corporate culture and overall reputation of the company. From what I can see, TeleTech stands out from the rest when it comes to employee engagement and client satisfaction."
Rachelle's Answer #2
"I have just started my search and have applied to a limited amount of companies. Rather than sending out multiple applications, I have chosen to be very targeted in my search. I want to work for TeleTech because, while being a fast-moving and innovative organization, you still maintain old fashioned values. I appreciated that about your organization and would be very proud to be on your team."
10.
This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with TeleTech while setting a strong groundwork of trust with your new team members?
The interviewer would like to hear more about your plan of action should you be accepted for the position with TeleTech. Think about the skills gap that you could fill or any internal struggle that TeleTech is trying to resolve by hiring someone like you.

Discuss the ways you know you will make a fast impact but also address how you will ensure acceptance by your new team members.

Rachelle's Answer #1
"If hired for this role with TeleTech I would want to get to know my team by listening to their suggestions and recommendations for success. I have very strong follow up and up-selling skills that would result in a fast impact on the portfolio that you would be handing off to me. I am a naturally collaborative person, so I am confident that I will create quick results while maintaining strong relationships."
Rachelle's Answer #2
"I plan to make an impact in the first 90 days by being incredibly diligent throughout my training, taking work home to study on the weekends, and getting to know the verbiage used with your clients. I plan to be more than confident in my abilities, so that I can hit the ground running, without any hesitations."
11.
When have you had to change a major component of your project due to new information being presented?
Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. How did you handle the implementation of the new information?

Rachelle's Answer #1
"I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."
Rachelle's Answer #2
"I had worked with a VP in the company, the CEO, and a member of the board to craft a strategic national roll-out plan that included which companies and pitches I would be responsible for, and what they would handle. Two months later, after working on the strategy each week as a collaborative team, I was informed that we were putting a pause on the project until further notice. The executives thought the company wasn't ready for such big clients yet, so instead, I had to scale the national roll-out back to be a local market strategy. After the initial sting and frustration of pulling out of the project, I was able to use that same framework to plan local market roll-outs in several major cities effectively. It proved to be a good learning experience, overall."
12.
Tell me about a project you completed recently that was ahead of schedule.
Is it essential for you to meet and exceed work-related deadlines? Assure the interviewer that you can remain focused on a project and accomplish your goals ahead of schedule.

Rachelle's Answer #1
"In my current position I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. What has attributed greatly to my success in this role is that I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This effort generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."
Rachelle's Answer #2
"In my current position, I was given the task of migrating our payroll system to a new provider. Happily, I completed the project two weeks ahead of schedule allowing us to start the new service sooner."
13.
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
Think back to the times when you were racing others to achieve the best sales, working towards a promotion, eagerly trying to win a new contract or other situations that pushed you to rise above your peers.

Be sure to tell the interviewer that you rose to the challenge and were excited to see what you could achieve! Tell the interviewer about how you kept yourself calm while pushing yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention your successful outcome.

Rachelle's Answer #1
"My last position was a sales position, and highly commissioned. We had a great work environment where we helped each other and built each other up. The result was a positive work environment, and I enjoyed coming to work each day."
Rachelle's Answer #2
"In my previous position, I worked with some very competitive individuals who were bordering the point of aggression. I can be as competitive as the next person; however, this was next level. I made the best of the situation by keeping my head in the game, remaining focused, and tuning out the unpleasantness of their competitive grind. In the end, I exceeded my targets at 105% to goal. I was happy with my results and the fact that I kept my integrity in place, at the same time."
14.
If you could start your career over again, what direction would you take?
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

Rachelle's Answer #1
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
Rachelle's Answer #2
"I am delighted with the direction my career has taken. If I could change anything I would perhaps have furthered my education to include a unique focus; however, I have no regrets!"
15.
What type of manager brings out the best in you?
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

Rachelle's Answer #1
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best in an independent and autonomous environment. Can you describe the management style here?"
Rachelle's Answer #2
"I work best with managers who are highly communicative and approachable. I don't enjoy working in a hierarchy based environment as I find it does not offer room for new ideas and creative thinking. How would you describe your management style?"
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