Sunnybrook Health Sciences Centre Mock Interview
Practice 31 Sunnybrook Health Sciences Centre interview questions covering patient care, research excellence, and trauma specialty.
Question 16 of 31
We are firm believers that healthcare excellence can be achieved through strengthening the engagement of our patients. What does this mean to you in your job?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Today, organizations are coming up with unique and creative ways to involve patients in their healthcare choices and direction and Sunnybrook has made this a part of their excellence value in patient care. Let your interviewer know that you are a firm believer that a patient that is involved and engaged in their own care have better results because of their buy-in into the process. If you have experience working with unique engagement tools like social media, telehealth tools or patient satisfaction surveys, talk about how these have bettered patient care by involving patients in their own care. If you haven't worked directly with these things, at least talk about their importance in today's healthcare landscape.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"As a scheduler in the primary care setting, we saw a significant decrease in our patient no-show rate when we implemented a system that allowed patients to enroll in text and/or email reminders for their appointments. I've had several patients tell me that the reminders a week and one day prior to appointments helped trigger them to make the appointment. For our scheduling staff, this allowed more time for us to focus on future appointment scheduling and greatly increased the productivity of the providers in our clinic. The simple system was a win-win for all involved."
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