"My current employer's HR department takes nominations and awards a monthly Caregiver of the Month award to employee's that go above and beyond the call of duty to help patients in a time of need. Last year, one of the CNA's in my department spent extra time consoling a dying patient's sister when the physician was not providing a lot of answers to the family on why a simple UTI was taking the life of their loved one. In just wanting someone to listen, the CNA spent some extra time consoling and assuring the sister that the staff had done all they could do for her sister and that the end of life would be as painless as possible. In the following week, we received a very nice thank you letter as a staff and I reached out to HR to ensure that the CNA received the recognition she deserved. She went outside of her job duties to make someones day better than it was and I was ecstatic when she won the award."