"Once, I helped another project manager handle a difficult situation with their client. The client was not very tech-savvy and was having a hard time understanding how a digital advertising campaign page works. The PM was having a hard time explaining how a customer would be directed from a social media ad to a landing page and then be converted into a buyer. When I found out, I sat with the PM and helped them create a diagram of the process. We clearly identified the input and output, just like a process map. Then, we overlaid the creative assets used at each step, so the client would have a better idea of the steps that the customers themselves would be going through. The PM was very appreciative of my help, which made me feel like a valued colleague."