QUESTION 1 OF 30

At Singapore Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

If you are familiar with Singapore Airlines before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard. Singapore Airlines won AirlineRatings.com Airline Excellence Awards, taking Best First Class and Best Cabin Crew awards as well as being ranked 3rd in the rating agency's Top Ten.

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

Customer Service is the DNA of Singapore Airlines. The airline continually not just offers the best service standards, but personalized service, making customers feel at home. I will uphold the company's core values, adhere to the standard operating procedures, and always provide service with pride and passion. I will put the needs of the customers first and make them feel welcome.

Rachelle's Feedback

Your answer is full of heart and enthusiasm, which the interviewer will be happy to hear. Well done!

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At Singapore Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

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