MockQuestions

Qatar Airways Customer Service Agent Interview Questions

22 Questions and Answers by
Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 22

Qatar Airways' staff are expected to withhold the highest standards of professionalism and excellence while on the job. What does being professional mean to you on the job?

Customer Service Agent Interview Questions

  1. 1.

    Qatar Airways' staff are expected to withhold the highest standards of professionalism and excellence while on the job. What does being professional mean to you on the job?

  2. 2.

    Have you had any cash handling experience during your career at any point, as it would relate to customer transactions?

  3. 3.

    If you were on the phone with a customer that was demanding that you match the ticket pricing of a competitor airline, how would you handle that situation?

  4. 4.

    As our next Customer Service Agent at Qatar Airways, you will be expected to know many facets of our business. Have you ever held a role where knowing your business from back to front was necessary for your role?

  5. 5.

    You would be expected to come to work each shift in uniform and neatly groomed, if hired at Qatar Airways. Would you have any issues in doing this?

  6. 6.

    If hired at Qatar Airways, you would be required to pass background, medical, and employment verification checks. Would you have any issues being subjected to this?

  7. 7.

    Talk about a time that you identified an area for improvement on the job in the past. How did you go about ensuring that changes were made, and why did you take this course of action?

  8. 8.

    Talk about a time you had to deal with an unreasonable person in the workplace. How did you successfully handle that situation?

  9. 9.

    How would you describe your communication style?

  10. 10.

    If hired as our next Customer Service Agent at Qatar Airways, you would be expected to train diligently on our software programs during your orientation process so you can hit the ground running. How would you rate your ability to do this?

  11. 11.

    Describe a time you had to explain something complex to a customer. How did you handle this conversation to ensure that the message was conveyed and understood by the customer?

  12. 12.

    You may be required to transport passengers via a shuttle van at Qatar Airways. Do you have a valid driver's license and a clean driving record?

  13. 13.

    Our Customer Service Agents often have to handle unique requests from our customers with a smile on their face. Talk about a time you had to handle a unique request that fell outside of your typical job duties. Why did you oblige the request?

  14. 14.

    Do you have any cleaning and/or stocking experience during your career?

  15. 15.

    Part of this role will entail escorting passengers to and from flights in a timely manner. What interpersonal skills do you have that will make you excel in this aspect of the job with Qatar Airways?

  16. 16.

    Talk about a job where you had to multitask your duties each day. What did you do to stay organized and on task throughout the day?

  17. 17.

    Our Customer Service Agents need to know and adhere to the FAA's regulations and policies on a daily basis. Have you worked in a job in the past where adherence to local, state, or federal laws was important?

  18. 18.

    Safety and security are extremely important at Qatar Airways. How can you help foster a culture of safety for our staff and customers?

  19. 19.

    What appeals to you most about being our next Customer Service Agent at Qatar Airways?

  20. 20.

    Our Customer Service Agents need to have the ability to say no to our customers at times. How would you approach a customer who is hoping for a ticket on an upcoming flight that is sold out?

  21. 21.

    If a customer approached you with a question or request that you weren't sure how to respond to, what would be the next steps you would take?

  22. 22.

    At Qatar Airways, teamwork is the key to providing the best overall experience to our customers. How do you work as part of a larger team?