Qantas Airways Customer Service Agent Mock Interview

Practice 22 Qantas Airways Customer Service Agent interview questions covering passenger care, conflict resolution, and Australian aviation standards.

Question 1 of 22

What do you consider your greatest accomplishment during your career?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team."

Anonymous Answer

Having 2 successful businesses.

Marcie's Feedback

Wow! That's definitely very impressive. Make your answer more meaningful by discussing them. What kind of businesses? How long did you run them? Why did you decide to move on from them? What did you accomplish while you operated them? The more details, the better!

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22Qantas Airways Interview Questions & Answers

Airline Customer Service Agent

1.What do you consider your greatest accomplishment during your career?

Airline Customer Service Agent

2.At Qantas Airways, teamwork is the key to providing the best overall experience to our customers. How do you work as part of a larger team?

Airline Customer Service Agent

3.If a passenger approached you with a question or request that you weren't sure how to respond to, what would be the next steps you would take?

Airline Customer Service Agent

4.Our Customer Service Agents need to have the ability to say no to our customers at times. How would you approach a customer who is hoping for a ticket on an upcoming flight that is sold out?

Airline Customer Service Agent

5.Talk about a time you had to deal with an unreasonable person in the workplace. How did you handle that situation with ease?

Airline Customer Service Agent

6.What appeals to you most about being our next Customer Service Agent at Qantas Airways?

Airline Customer Service Agent

7.Qantas Airways requires a background and employment verification check. Would you have any issues being subjected to this?

Airline Customer Service Agent

8.Safety and security are extremely important in the airport setting. How can you help foster a culture of safety for the staff and customers at Qantas Airways?

Airline Customer Service Agent

9.Our Customer Service Agents need to know and adhere by the CASA's regulations and policies on a daily basis. Have you worked in a job in the past where adherence to local, state, or federal laws was important?

Airline Customer Service Agent

10.Talk about a job where you had to multitask your duties each day. What did you do to stay organized and on task throughout the day?

Airline Customer Service Agent

11.Talk about a time that you identified an area for improvement on the job in the past. How did you go about ensuring that changes were made, and why did you take this course of action?

Airline Customer Service Agent

12.At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Would you have any issues in doing this?

Airline Customer Service Agent

13.The staff at Qantas Airways is expected to withhold the highest standards of professionalism while on the job. What does being professional mean to you on the job?

Airline Customer Service Agent

14.Part of this role will entail escorting passengers to and from flights in a timely manner. What interpersonal skills do you have that will make you excel in this aspect of the job?

Airline Customer Service Agent

15.Our Customer Service Agents help with ensuring that aircraft are prepared for flight inside the cabin. Do you have any cleaning and/or stocking experience during your career?

Airline Customer Service Agent

16.At times with Qantas Airways, you may be required to transport passengers via a shuttle van. Do you have a valid driver's license and a clean driving record?

Airline Customer Service Agent

17.As our next Customer Service Agent, you will be expected to know many facets of our business. Have you ever held a role where knowing your business from back to front was necessary for your role?

Airline Customer Service Agent

18.How would you describe your communication style?

Airline Customer Service Agent

19.Have you had any cash handling experience during your career at any point, as it would relate to customer transactions?

Airline Customer Service Agent

20.If hired as our next Customer Service Agent at Qantas Airways, you would be expected to train diligently on our software programs during your orientation process so you can hit the ground running. How would you rate your ability to do this?

Airline Customer Service Agent

21.If you were on the phone with a customer that was demanding that you match the ticket pricing of a competitor airline, how would you handle that situation?

Airline Customer Service Agent

22.Have you ever had a job where you provided service over the phone? What key skills from that experience would you bring to this role?