22Qantas Airways Interview Questions & Answers
Airline Customer Service Agent
1.What do you consider your greatest accomplishment during your career?
Airline Customer Service Agent
2.At Qantas Airways, teamwork is the key to providing the best overall experience to our customers. How do you work as part of a larger team?
Airline Customer Service Agent
3.If a passenger approached you with a question or request that you weren't sure how to respond to, what would be the next steps you would take?
Airline Customer Service Agent
4.Our Customer Service Agents need to have the ability to say no to our customers at times. How would you approach a customer who is hoping for a ticket on an upcoming flight that is sold out?
Airline Customer Service Agent
5.Talk about a time you had to deal with an unreasonable person in the workplace. How did you handle that situation with ease?
Airline Customer Service Agent
6.What appeals to you most about being our next Customer Service Agent at Qantas Airways?
Airline Customer Service Agent
7.Qantas Airways requires a background and employment verification check. Would you have any issues being subjected to this?
Airline Customer Service Agent
8.Safety and security are extremely important in the airport setting. How can you help foster a culture of safety for the staff and customers at Qantas Airways?
Airline Customer Service Agent
9.Our Customer Service Agents need to know and adhere by the CASA's regulations and policies on a daily basis. Have you worked in a job in the past where adherence to local, state, or federal laws was important?
Airline Customer Service Agent
10.Talk about a job where you had to multitask your duties each day. What did you do to stay organized and on task throughout the day?
Airline Customer Service Agent
11.Talk about a time that you identified an area for improvement on the job in the past. How did you go about ensuring that changes were made, and why did you take this course of action?
Airline Customer Service Agent
12.At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Would you have any issues in doing this?
Airline Customer Service Agent
13.The staff at Qantas Airways is expected to withhold the highest standards of professionalism while on the job. What does being professional mean to you on the job?
Airline Customer Service Agent
14.Part of this role will entail escorting passengers to and from flights in a timely manner. What interpersonal skills do you have that will make you excel in this aspect of the job?
Airline Customer Service Agent
15.Our Customer Service Agents help with ensuring that aircraft are prepared for flight inside the cabin. Do you have any cleaning and/or stocking experience during your career?
Airline Customer Service Agent
16.At times with Qantas Airways, you may be required to transport passengers via a shuttle van. Do you have a valid driver's license and a clean driving record?
Airline Customer Service Agent
17.As our next Customer Service Agent, you will be expected to know many facets of our business. Have you ever held a role where knowing your business from back to front was necessary for your role?
Airline Customer Service Agent
18.How would you describe your communication style?
Airline Customer Service Agent
19.Have you had any cash handling experience during your career at any point, as it would relate to customer transactions?
Airline Customer Service Agent
20.If hired as our next Customer Service Agent at Qantas Airways, you would be expected to train diligently on our software programs during your orientation process so you can hit the ground running. How would you rate your ability to do this?
Airline Customer Service Agent
21.If you were on the phone with a customer that was demanding that you match the ticket pricing of a competitor airline, how would you handle that situation?
Airline Customer Service Agent
22.Have you ever had a job where you provided service over the phone? What key skills from that experience would you bring to this role?
