Phillips 66 Mock Interview
Practice 30 Phillips 66 interview questions covering safety, operations, and energy industry expertise.
Question 6 of 30
What can you tell me about Phillips 66's commitment to customer service across all of our business segments?
How to Answer
Example Answer
Community Answers
Show the interviewer that you can speak confidently about Phillips 66's commitment to its customers. You can find a great deal of information about this approach on the Phillips 66 website; you don't have to go into a lot of specifics, but just show that you've taken the time to do some introductory research.
"From service stations and retail outlets to providing chemicals, specialty products and other solutions, it's clear that Phillips 66 has a long history of valuing its customers and operating with their best interests in mind. For more than a century, customers have depended on Phillips 66 for their oil and gas needs. It's refreshing to see a company that's been around so long and that has such a strong legacy of putting its customers first."
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Anonymous Answer
Customer Service is huge, businesses wouldn't be in business without the customers. When I was in college, I was Assistant Manager at one of the largest Phillips 66 stations. It taught me a lot about customer service at a young age and those lessons have helped me become the person I am today. Customers need to be treated the way that yourself would want to be treated.
Kristine's Feedback
Great answer! Your interviewer will be impressed by your prior work experience with the company and that it shaped your value of customer service. I reworded your response a bit to help with clarity.
Businesses wouldn't be in business without customers, and Phillips 66 knows this. I've seen your company's commitment to customer service first-hand. When I was in college, I was an Assistant Manager at one of the largest Phillips 66 stations. It taught me a lot about customer service at a young age, and those lessons have helped me become the person I am today. I learned that customers should be treated the way that you would want to be treated.
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Prepare for technical and behavioral questions specific to refining and midstream energy roles.
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