Peet's Coffee and Tea Mock Interview
Practice 33 Peet's Coffee and Tea interview questions covering coffee knowledge, customer service, and retail passion.
Question 12 of 33
If a customer complained that you gave them incorrect change, what would you do?
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Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.
The interviewer would like to know that you have training in essential customer service and cash handling tasks. Most organizations will train you to confirm with the customer the bill amount they are handing you. Some businesses will also prepare their customer service representatives to leave the original cash amount visible to the customer until you complete the transaction. Assure the interviewer that you understand these loss prevention methods and that you can perform well in uncomfortable situations.
Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.
"In my current position I have been trained to avoid this situation entirely by leaving the cash visible (out of the till and on the counter close to me) until I have provided the customer with their correct change. I will also confirm with the customer the bill type they have given me. For instance; if they hand me a 20 bill, I will say out loud 'here is your 10 dollars back from twenty?'. They will then say 'yes' - confirming that we are both on the same page. These methods help me to ensure that I am always giving back the correct change and that there are is no confusion between me and the customer."
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