Have you ever come to Peets Coffee and Tea as a customer? Tell me about your experience.

The interviewer is genuinely interested in your experience as a customer. If you have been a customer at Peets Coffee and Tea, speak openly and positively about your experience. If your experience was not a positive one be sure to handle that tactfully and with substantial discretion. It is important to note that you should always be a patron before applying/interviewing. 'I have never been here' will never be an acceptable answer.