Kingsley Napley Mock Interview
Prepare for your Kingsley Napley interview with 28 questions covering legal expertise, client service, and firm values.
Question 22 of 28
Here at Kingsley Napley, we often have to work with very difficult clients. What would be your steps toward effectively working with a difficult client?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Clients going through the legal process can often be at their worst and for this question, your interviewer is looking to see how you specifically deal with clients that are difficult. Rather than focusing your answer on the details of the client in your example, highlight your techniques and qualities that make you effective in working with and handling difficult clients. Stress the importance of putting clients in this situation at ease to be able to move forward in a seamless working relationship.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Throughout my career to this point, I've worked with many clients that were experiencing a very difficult time and this has often translated into them being angry or sad. In these times, my ability to keep a level head and to be able to empathize with them is key to helping them get more centered in the moment. I hear them out and reflect back their feelings to show them that I care about their situation and understand what they are going through. When this sinks in with them, they are able to move forward from their feelings and start talking about the fine details of their situation."
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