Jackson Hewitt Mock Interview

Practice 26 Jackson Hewitt interview questions covering tax knowledge, client service, and seasonal hiring scenarios.

Question 19 of 26

Sometimes the services and packages offered at Jackson Hewitt can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

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Ryan Brunner
Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

The interviewer wants to know that you are capable of explaining complex ideas without being condescending to your co-workers or talking over their heads. Give the interviewer an example of how you break down information to make it more easily digestible for the average person.

Think of a presentation about a complex topic, as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads trying to figure out what you're talking about. When you can define key terms and phrases to make them more relevant to your audience, you have skill! Not everyone can do this.

Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy to understand terms.

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Prepare for tax season hiring with questions on customer service and tax preparation.

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