Practice 26 Jackson Hewitt interview questions covering tax knowledge, client service, and seasonal hiring scenarios.
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Working in tax preparation for business, both small and large, can often be a thankless job. Your role with Jackson Hewitt could entail the need for you to deliver difficult information to clients regarding their finances and tax situation. In your answer, be sure to focus on having both a sympathetic approach and an educational approach with the clients that you would be working with and explain why these approaches are the most effective.

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Last tax season, I had to do just that with a very high profile client. During my initial meeting with the CFO, they were mentally prepared to see the same tax burden as the year prior. But after my work was done, it was found that the organization's capital gains and real estate taxes had significantly increased. In seeing this on my own, I approached the CFO directly to inform her of what I found. I approached her directly because I knew that her personality best suited a straightforward approach. In preparing for speaking to her, I clearly demonstrated how the organization's selling of assets impacted them negatively when they weren't prepared for it. She was appreciative of my work and educating them for the future. I think this approach is one that I would take again with your clients if I were hired for this position."

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Written by Ryan Brunner
26 Questions & Answers • Jackson Hewitt

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