How to Answer: How would you handle a classroom based user training session where users were at all different ends of the learning and knowledge spectrum of the program?
Advice and answer examples written specifically for a HootSuite Media job interview.
3. How would you handle a classroom based user training session where users were at all different ends of the learning and knowledge spectrum of the program?
How to Answer
Used as a question to help gauge how would handle a particular classroom based training type of situation, this is an all too real situation that could occur if hired for this position at HootSuite Media. When rolling out new or updated software to customers, end users can be very experienced and need little training or they can be very new to a system and need extensive training. When paired in a room together, it is best to stick to a set training plan to ensure that everyone receives the same curriculum. Give some ideas of how you think this situation is best handled.
Written by Ryan Brunner on January 2nd, 2020
1st Answer Example
"If confronted with this situation, I think the best way to handle it would be to have an open conversation about everyone's comfortability with the system after a quick introduction. From there, I would look to pair the novice users with the experienced users during the training. This would allow the novice users to learn from me as the trainer and from the more experienced user in watching them work through training modules."
Written by Ryan Brunner on January 2nd, 2020
2nd Answer Example
"Having been in this situation before a few times when training large groups, I stick with my focused training plan but also give extra time for question and answer periods during the training. When beginners ask questions, I encourage their more experienced peers to help answer questions to build trust among the group once my time as the trainer has come to an end and I am no longer onsite. Many have commended me for this approach within their business."