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Hapag-Lloyd Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Give me an example of a time when you went above and beyond.

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Hapag-Lloyd Interview Questions

  1. 1.

    Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than just the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Rachelle's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."

      Rachelle's Answer #2

      "I often go above and beyond what is expected of me. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our work did not suffer any setbacks."

  2. 2.

    We like to hire well-rounded candidates at Hapag-Lloyd. Walk me through your freight management experience.

      The interviewer is interested in knowing more about your range of experience in freight management. Try to focus the bulk of your answer on the primary focus of business at Hapag-Lloyd AG. Take a few minutes to walk the interviewer through your resume and highlight any individual industry related training you may be received.

      Rachelle's Answer #1

      "My overall experience includes both domestic and international freight, with a special focus on sea transportation. The last four years of my employment has focused primarily on international freight. I am well versed in Safety of Life at Sea (SOLAS) and have a full understanding of International Maritime Dangerous Goods Code (IMDG) compliance and national transportation regulations."

      Rachelle's Answer #2

      "I am new to the sea transportation industry; however, I have been studying SOLAS and IMDG in my spare time. I am ready to immerse myself in learning more about this industry."

  3. 3.

    Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

      You can say that you will go the extra mile, but it's best to give a real-life example to the interviewer about a time when you did just that. Offer up your references as well and discuss with the interviewer what you feel your most recent employer would say about you.

      Rachelle's Answer #1

      "My former boss would describe me as an employee who goes the extra mile. In my most recent position, I was always available by email, and many of my service clients had my cell phone number just in case of an after-hours emergency. When you call my reference he will be happy to expand on that for you, I am sure."

      Rachelle's Answer #2

      "Give examples of how you go the extra mile in the workplace. Here are some ways that employees will go the extra mile:

      - Starting on an upcoming project ahead of time, without being asked.
      - Taking action on any feedback, they receive from their manager. This action means taking a class to improve on a required skill or reaching a self-development book to help with communication skills at work.
      - Coming to meetings ready to brainstorm or, better yet, with ideas already jotted down
      - Creating new ways for themselves or their team to maximize efficiency
      - Going out of their way to make their customers happy"

  4. 4.

    What are your strengths?

      Which personal advantages make you excellent at your job? Strengths can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks.

      In a work context, your strengths will help you to complete your to-do list, understand client needs, and help you to apply what you have learned in your training. Talk to the interviewer about a couple of your strengths and why those will help you to be successful in this role.

      Rachelle's Answer #1

      "I think my strengths are in my perceptiveness and ability to be observant of the needs of others. These strengths are part of what makes me an excellent performer in a client facing role."

      Rachelle's Answer #2

      "My biggest strengths include the ability to catch on to new material quickly, as well as my ability to maintain a positive attitude despite any negative situation. These skills allow me to be a valuable employee in nearly all situations."

  5. 5.

    Have you ever worked in a unionized environment? How do you feel about unions?

      You may love unions, or you may have adversity towards them. The best thing to do when you are asked a question like this is to give an answer that is positive, either way.

      Like there is always two sides to a story - there is still a positive to find from either side. Talk about your experience in a union environment; however, if it was not a positive one, it's highly recommended that you avoid complaining. Pick a positive note and focus on that.

      Rachelle's Answer #1

      "I feel that unions have their place in many situations. I worked in a unionized environment for three years with Company ABC, and the union created a smoother and more organized environment."

      Rachelle's Answer #2

      "Although I have not worked in a unionized environment in the past, I do see why a union environment would be helpful to many industries and workplaces. They create strong policy, standards, and expectations that protect all parties. Are you a unionized environment here at Hapag-Lloyd AG?"

  6. 6.

    At Hapag-Lloyd we connect businesses who need to ship their goods with businesses who require those goods. This means that relationships are everything to us. What is your customer service philosophy?

      Because Hapag-Lloyd AG puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the Hapag-Lloyd AG website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.

      Rachelle's Answer #1

      "I noticed on your website that you value your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

      Rachelle's Answer #2

      "I realize that "The customer is always right" must be a popular answer; however, I feel that first and foremost, the customer needs to trust your product and services. So, for that reason, I would say that my customer service philosophy is all about building trust and transparency."

  7. 7.

    If you could start your career over again, what direction would you take?

      A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

      Rachelle's Answer #1

      "I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."

      Rachelle's Answer #2

      "I waited before completing my college degree. While my career has been rewarding, I still wish I had gone to college right after high school."

  8. 8.

    If someone asked you the top 3 benefits of sea based transportation and logistics, what would you tell them?

      The interviewer would like to see that you have a genuine interest in the business they conduct at Hapag-Lloyd AG. Briefly discuss with the interviewer what you feel the benefits of sea transportation are.

      Rachelle's Answer #1

      "There are some great benefits to sea transportation, but I believe the biggest three benefits of working with an organization like Hapag-Lloyd AG are that it's a great solution for transporting heavy and bulky goods. Also, sea transportation offers much more flexibility when it comes to the materials allowed to be transported. Thirdly, sea transport allows the greatest quantity of materials in a load, because of their large storage capacity."

      Rachelle's Answer #2

      "That's a great question! If I had to choose the top benefits of sea transportation, I would say that it's more economical for large shipments, it allows for a wider range of materials to be transported, and it offers fewer restrictions on the type of materials shipped."

  9. 9.

    Why do you see Hapag-Lloyd as a long term career fit? How does sea transportation fit into your long term career goals?

      Talk to the interviewer about the type of career growth that you would like to see with Hapag-Lloyd AG. Why do you want a career in the sea transport industry, and how do you think this position will satisfy that desire?

      Rachelle's Answer #1

      "I love the logistics and critical thinking required of me in the sea transport industry. It is continually challenging. What excites me most about this opportunity is that there is room for advancement in a leadership role. I would like to work my way to a significant leadership position with Hapag-Lloyd AG over the coming years."

      Rachelle's Answer #2

      "This position aligns nicely with my career goal of continued growth. The role is in my comfort zone, but a new enough approach that will intrigue me, and the company size is adequate to support growth."

  10. 10.

    What would you do if you were made aware of a co-worker being dishonest or stealing from the company?

      Companies want to know they are hiring loyal employees. Make sure that you illustrate in your answer that you would do the right thing and represent the company for which you are working.

      Rachelle's Answer #1

      "Unfortunately, dishonest employees are everywhere, and I certainly would not consider myself a 'whistle-blower' in the workplace. If I found that a co-worker was stealing, or doing anything to harm the company, I would approach them directly to ask what was going on. There is a good chance of the situation being a simple misunderstanding. If it wasn't a misunderstanding and the co-worker was outright defiant with their damaging actions, then I would bring it, professionally, to the appropriate parties."

      Rachelle's Answer #2

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

  11. 11.

    What do you think might be the greatest challenges faced in this job? How will you overcome these challenges?

      Even though it may seem like a dream job, the interviewer wants to know that you have realistic expectations of the role and that you will not be blindsided if problems or challenges present themselves. Keep your answer simple. It is okay to ask for clarification on the position if you do not fully understand what challenges are in store for you.

      Rachelle's Answer #1

      "I think the greatest challenges in this role will be to learn the proper operation of the equipment. Another challenge will be the physical aspect of the position as I will be required to stand and walk around most of the day. I will be sure to pay keen attention to training and ask questions along the way. In regards to the physical component - I will get used to the additional activity after just a couple of days, I'm sure."

      Rachelle's Answer #2

      "I would say the greatest challenges I'll face in this role is learning the industry ins and outs to be perceived as an expert when making the pitch to new clients. I'm not worried about learning the material or the pitch, but there's more to being credible than the company's pitch. I want to immerse myself in the industry jargon and attend as many seminars and conventions as possible. I've already begun subscribing and reading the leading industry publications so that I can get into the nitty-gritty of how it all works. Of course, I will also seek out mentorship opportunities where I can learn from folks who have been in the industry for years. I find they love to share their knowledge and it gives me a leg up."

  12. 12.

    What are your weaknesses?

      This question is a pervasive one, but it continues to throw people off. This is not the best time to talk about your communication challenges with your partner or how you need to work on your golf game. Instead, focus on your professional life.

      What is a quality that you are proactively working to improve? Whatever example you give, be sure that it is not a critical skill that will raise red flags to the employer. It's best to focus on a non-core skill when discussing your weaknesses.

      Rachelle's Answer #1

      "Although I am an Intermediate level user in Excel, I found that I was not up to date on some of the great functions offered by the program. I decided to enroll myself in an advanced Excel course. That course starts next week! I look forward to being an expert user soon."

      Rachelle's Answer #2

      "This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any of the control. While this can be good, it can also definitely inhibit the outcome of the project and my growth as a team player and individual.
      I am currently working on this, as I know it is a deficit."

  13. 13.

    At Hapag-Lloyd we like to hire those who can think on their feet. When have you had to make a split second decision? How do you react under unexpected pressure?

      Being able to make quick decisions and think fast on your feet sets top-notch professionals out from the crowd. We all make a lot of choices every day, so start off by telling the interviewer that you currently make a lot of quick decisions each day. Next, be prepared with a more significant example that will be sure to impress.

      Rachelle's Answer #1

      "My current position requires me to make tough decisions on a regular basis. I work well under pressure like that. With split-second decisions, I will always go with my initial instinct. Last week, I had to make an important transport decision based on unexpected weather. It worked out well because I am no stranger to multi-tasking and I have great support staff who are well trained and fast acting."

      Rachelle's Answer #2

      "In my current fast-paced role, this happens often! We handle a lot of customer situations and put them first and foremost. Often, we have guidelines we follow, and there are also times when situations call for creative solutions to meet customer needs. I make split-second decisions when resolving these matters in the best interest of the customer and the company."

  14. 14.

    This position may require you to lift up to 50 pounds, bend, and stand throughout the day. Are you able to meet the physical requirements for this role at Hapag-Lloyd?

      The interviewer wants assurance that you can safely handle the physical requirements of the job. The best way to answer this is to talk about the physical demands of your current / most recent position. Alternately, you can discuss the ways you ensure you're in peak physical condition.

      Rachelle's Answer #1

      "Yes, I can meet these physical requirements. In my current position, I lift up to 65 pounds throughout the day. I have never had a physical injury in the workplace."

      Rachelle's Answer #2

      "I have a slight restriction with lifting because of a knee injury from my days playing soccer. I can lift up to 50 pounds, bend, and stand; however, I do wear a knee brace. Rest assured, I diligently practice safety in the workplace and would never take on a task beyond my physical capabilities."

  15. 15.

    We have many strong competitors at Hapag-Lloyd. In your opinion, what sets us apart?

      Before your interview with Hapag-Lloyd AG it's a great idea to get to know who their competitors are, and what makes Hapag-Lloyd AG stand out from the rest.

      Research online through a Google news search, or on the company website. If Hapag-Lloyd AG has a 'News' or 'About Us' section on their website you will likely find some information on recent awards, industry accolades, etc.

      Rachelle's Answer #1

      "While researching Hapag-Lloyd AG and the local market I did see that there are a few competitors in our area. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. In addition to all of this, I see that Hapag-Lloyd AG puts an important focus on carbon footprint. All of this makes you stand out from your competitors."

      Rachelle's Answer #2

      "You value your people and have an awesome culture centered around achievement, growth, and accountability, and you are disrupting an industry that needs some shaking up and you have science that is allowing that disruption. Honestly, the energy in here is contagious, which only make me more excited about the opportunity."

  16. 16.

    At Hapag-Lloyd our facility runs 24/7. What is your availability? Do you have a preferred shift?

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  17. 17.

    Hapag-Lloyd puts safety first in all situations. What would you do if you saw a co-worker performing unsafe work?

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  18. 18.

    I see that you have recently worked for one of our direct competitors. Do you have a non-compete agreement in place?

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  19. 19.

    Every day is different when you work at Hapag-Lloyd. When have you had to shift your priorities in response to sudden changes?

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  20. 20.

    When have you worked amongst a diverse group of people?

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  21. 21.

    What makes you the best candidate for this position?

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  22. 22.

    Tell me about an achievement you are proud of. What did you find challenging about it?

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  23. 23.

    How do you like to encourage ideas in others?

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  24. 24.

    Judging by your resume, you appear to be overqualified for this position. What would keep you here, if you were offered the position?

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  25. 25.

    How will you earn the trust of your coworkers?

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  26. 26.

    At Hapag-Lloyd we believe in motivating our employees. How can we motivate you on the job?

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  27. 27.

    Have you ever helped to implement a significant company change, in one of your past roles?

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  28. 28.

    Would you rather be considered a personable leader or a dynamic leader?

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  29. 29.

    What are your salary expectations?

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  30. 30.

    What causes you to feel dissatisfied on the job?

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