"My current position requires me to make tough decisions on a regular basis. I work well under pressure like that. With split-second decisions, I will always go with my initial instinct. Last week, I had to make an important transport decision based on unexpected weather. It worked out well because I am no stranger to multi-tasking and I have great support staff who are well trained and fast acting."

"In my current fast-paced role, this happens often! We handle a lot of customer situations and put them first and foremost. Often, we have guidelines we follow, and there are also times when situations call for creative solutions to meet customer needs. I make split-second decisions when resolving these matters in the best interest of the customer and the company."