What sources do you look to when you need to solve a complicated problem?
The interviewer wants to know that you can think outside the box or even ask for help when you are stuck on a complicated problem.
Maybe you look to a mentor or boss for advice. Perhaps you turn to handbooks, manuals, and systems for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues, or even a patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem.
Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.
"When faced with a complicated problem, I look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma rather than a knowledge-based dilemma, I ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
"To solve a complex issue, I reach out to a manager or mentor from a previous role to ask how they've handled such issues in the past. I am always ready to dive back into our handbook, but these types of scenarios are often not covered there, which is why I value a human, experiential approach. I know that there are so many folks in the industry who have so much to teach me and have probably already "been-there-done-that," so I love to utilize them as a resource."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I will usually reach out to my current companies database team to resolve any complicated issues. Also, I have a vast network of mentors and friends that I can contact, but my first resource would be my company.
Rachelle's Feedback
It's an excellent idea to start with your company's current database - this way, you can ensure that you are solving problems according to company preferences. Tapping into your network is another fantastic resource for problem-solving. Good answer!
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