Giant Eagle has its talons firmly wrapped around parts of Pennsylvania and Ohio. The grocery chain, a market leader in Pittsburgh and eastern Ohio, operates about 160 company-owned stores and some 60 franchised supermarkets, as well as about 150 GetGo convenience stores (which feature fresh foods and sell gas at discounted prices through the fuelperks! program). Many Giant Eagle stores feature video rental, banking, photo processing, dry cleaning services, and ready-to-eat meals. Giant Eagle is also a wholesaler to licensed stores and sells ...
1. How do you expect to make a difference at Giant Eagle?
As I will be a pharmacy technician, I am looking forward to directly making contact with customers whose lives I am making a difference in. I want to offer them a friendly smile and help them as much as I can.
With my dedication and passion, I know I would offer Giant Eagle to best of me.
I expect to make a difference at Giant Eagle by providing the same skills I provided when I work at Panera Bread by good customer service skills, energetic, always willing to help a coworker out, reliable, people-orient, trustworthy, hardworking, and always getting the job done.
I expect to make a difference at Giant Eagle as a cashier by quickly checking them out while providing excellent service and smiling the whole time.
I think I could potentially bring a lot of respect and time management to all the employees.
2. Describe a time when you had to sacrifice quality to complete a job?
A time where I had to sacrifice quality to complete a job was when it was almost time for me to go but it was only me and another former coworker making the food and I saw that she was backed up with a lot of orders so I ended up staying helping her out so she could get the customers orders out on time and after that I made sure she was stocked up and ready for the next rush and the next person to come in and take my shift.
When competing about building a bridge, it doesn't need to be sturdy as long as it's complete.
Once every two weeks I take my own time to organize all the receipts involving the bar.
One of the main times was when I worked floor sets for American Eagle. We worked overnight and we all had time limits on what needed done. It was only a small team working on changing the entire store so sometimes if we were pressed for time we would not fold as good or we would only put so many things out so that we could at least get everything out on the floor that needed to be there.
I feel like I never finished a job unless it was done correct and efficiently. No matter what, I feel that a job is not complete unless the quality is great.
3. Name your three best qualities?
My three best qualities are that I am reliable, people-orient, and Outgoing.
Reliable, loyal, motivated.
Motivated, Moral, Kind
Patient, friendly and team player. I think those are important for the job because you want to be friendly and patient to customers and work well with your coworkers.
Hard worker, team player, and thinking before I speak.
4. What do you know about Giant Eagle?
I know that giant eagle expects to provide great customer service to all customers who shop there and for the employees to work as a family.
I know Giant Eagle is a local company that has been around for over 80 years.
I love the customer service provide at giant eagle and that everyone there is always welcoming.
Giant Eagle is a retail grocery store pharmacy. I know that Giant Eagle offers immunizations and home delivery. It also has a specialty pharmacy.
Excepts to provide great customer services for all their customers and provide good working environments for their staffs.
5. If you find a problem going on with two different employees, what would you do?
Ask what the problem is, analyze it and try to see of there's a cause. Try to propose a solution.
Ask them what the problem is. Try to get them to talk out their problems.
I would tell a manger or supervisor and let them handle it.
I would see if it something that will blow over and if it is not I would let management know.
Pull them both aside, away from customers and investigate the problem further.
6. Why should we not hire you?
there is no reason that you should not hire me, i feel im well suited for the job and i hope to have the opporatunity to show you for years to come.
I think you should hire me because I like to be very organized and I will help your store. Even if I have trouble I will ask someone so I can understand it better.
I'm kind of a perfectionist. Usually, I can figure things out pretty quickly, so it makes me upset sometimes when I can't understand something right away.
Because of my lack of experience.
Because of my lack of experience but I'm a quickly learner so that could make up for it.
7. Do you prefer working in a team environment or alone?
I would prefer working in a team environment because in a team you can work together to get things done faster. You ideas will just bounce off of each other and thats what makes a successful business like giant eagle.
Both is fine with me.
Either way is fine with me. I often get along with my teammates and doing pretty well alone as well.
Yes, I do prefer to work in a team environment because I am always interested in meeting new people.
I prefer working in a team because when everyone is assigned a task it is easier and quicker to get the job done.
8. What are some of your weaknesses?
I am a perfectionist and this can make me take longer when doing tasks.
I have a bad back but I manage to work threw it.
I am not a morning person, but I wake myself up a hour later just to prepare myself.
I have problem saying no to people, but then I learn to set priorities.
Some of my weaknesses are I use to wait until the last minute to turn in assignments by their deadlines but now I started working ahead.
9. What is your best personal trait?
I know it is cliche, but I think my best personal trait is being nice. I try my hardest to ask how people are feeling and sympathize/empathize with them if they are down. I try to help people out as much as possible, because I know it is appreciated. I also believe a smile goes a long way, and it really does brighten the recipient's day.
I am over all a friendly person I hardly ever get mad, and if I do I just count to ten in my head and keep a smile on my face.
Friendly and attentive.
Creative. I love having assignments where I can use my artistic skills. Such as making signs, building displays and in store contests.
I am very caring. I try my best to help people if they are in need.
10. How would your references describe you?
Hardworking because I've always worked with my full effort. Patient, polite, team player, and friendly.
As a hard worker whos hones and trust worthy.
They would describe me as a hard worker who never gives on the task once assigned.
Dependable, hard working, team player, and friendly.
Funny. I like to find humor in everything. It is so much easier to be happy then concentrate on being mad.
11. Why do you feel you will be better suited for this job than the other applicants?
Because im a hard worker very active and trust worthy I can be counted on to get the job done.
I am responsible, hardworking, kind, and a team player. I have more than three years of retail experience.
I am hard working, reliable and trustworthy, I also have experience on customer service relationship.
Because I take pride in what I do also I have customer service experience.
Because I like helping people I really need a job and I will do everything I can to be the best employee possible.
12. Do you have any friends or relatives that work at Giant Eagle?
I know a few people that work as a pharmacy intern. Each one has given great reviews and put a positive outlook of the company in my mind.
Yes, too many to speak of.
13. Why would you like to work at Giant Eagle?
I would like to work at Giant Eagle because it is a local company, founded in Pittsburgh. It is the grocery store that my family and I shop at, so I feel comfortable here. It will provide me an opportunity to advance my knowledge of pharmacy as a career.
I am a frequent customer to the pharmacy. I absolutely love the friendliness of the staff and have always had a strong desire to work in the medical field and I love a challenge (preparing for state exam).
Its seems like a great place to work with a thriving and efficient work enviroment.
I am a frequent customer so much so they know me by name. I like the pharmacy staff and the positive, friendly and helpful attitude of everyone there.
Because it's a big corporation and so there's room to grow.
14. Tell me about a time when you went above and beyond for customer service?
When an irate customer appeared in front of me and demand attention. I just stayed calm and professional. I asked her what she need and assist her on finding things.
When the customer was really angry, I had to be very polite and try not to get into an argument with them.
When I worked at nike I had a customer looking for a pair of running shoes and we did not have any in stock and I called around local stores and checked and neither did they. She left but during my lunch break I checked online and got the phone numbers of other nike stores in different states and see if they had these pair of shoes. They did so I called the customer and let her know I could order them and they will be in this week and I did.
I was working in the floral department, and a customer explained a negative he had trying to get flowers delivered to his daughter. I volunteered to take them myself.
When a customer came in that her washer was leaking and she was angry but I made calm down.
15. How would you handle an irate customer that has screamed at you for three minutes straight?
Always try to stay calm and be professional. I do not want my personal feelings to get into the situation. See if I can come up with a solution, or help the customer about their needs.
I would not be disrespectful to the customer. Ask them what the problem is and what I can do to help. I will try to find a solution.
I would remain calm and figure out what it is the customer wants. I would then see if it reasonable to do what the customer is asking.
I would try to answer her questions and if not I would let management know.
I would smile and agree to talk to them in a calmer voice.
16. Where do you see yourself in five years?
In 5 years I see myself graduating from college and working as a engineer.
To be a good worker.
In five years, I see myself having just graduated Pharmacy school. I see myself getting married and buying my own home. I see myself working as a pharmacist in a retail pharmacy, like Giant Eagle Pharmacy.
I see myself working in a healthcare field or something related to that.
In five years I see myself attending a pharmacy graduate school were I will hopefully become a registered pharmacist.
17. Describe a time when you disliked company rules in your last job?
I don't really have problem with company rules, I always try to follow the rules.
A time when I dislike company rules in my last job was when we all had to go on break one at a time I had disagreed with it for a minute but then got over because its a job not school and im a see them at another time and place.
I have never had a problem with company rules. I tend to follow rules.
I disliked how strict the time constraints were on the floor sets at american eagle. They sometimes had unrealistic time limits and we could not go over so therefore sometimes we had to compromise the quality in order to meet the time limit.
I have never dislike any company policy because they are good and important in terms of safety and development of the company.
18. Tell me about your experience working in retail?
My experience working in retail was fun and fast paced, and dealing with customers non-stop which is what I love and being able to have great customer service.
I worked at The Gap for 3 years. I assisted customers in the fitting room and on the sales floor, I rang on the cash register and handled money, I got customers to apply for the Gap Card.
For the past 13 years I have learned that there all many types of customers, and how to handle each type takes time and skill. I have loved the children... They are the easiest customers!
I have experienced it all when it comes to customers and team members. Its not always been good but I have learned many good solutions to many problems.
I have 14 years of retail. My first job I was there for 10 years up until a few days of giving birth to my son. Went back in retail; 3 years later.I enjoy it and like the diverse people I get to meet.
19. How often are you late for your responsibilities, such as school or work?
Punctuality is very important to me, it is never acceptable to be late for any commitment.
I am never late. I take my responsibilities very serious. Especially when others are counting on you, it doesn't make any sense to be late. It is simply inconsiderate. I am always on time for my classes, exams, and jobs.
Maybe twice every 3 months.
I'm usually on time with my appointments.
Only in case of an emergency,such as being overly sick or in a moving from house to house situation would I ever be late or absent.
20. What would you do if a coworker asked you to help you steal?
I would straight out tell them that stealing is wrong and I would not take part in that.
Report to the manager.
Tell them that is not a good idea and report it to a manager.
I would bring it to a manager and made sure the manager was aware.
Not going to happen. I would turn them in. No question about that.
21. Would you say you are a sociable person?
Yes, but not extremely extrovert.
Yes, but not extremely extrovert.
I tend to be more reserved, and focus on my work.
I would say that I can be when it comes to the right situations for it.
I believe I am. I enjoy speaking with different people. I am not a person to go to night clubs or anything like that.
22. Do you need a job at Giant Eagle or just working for fun?
I do need a job at giant eagle I have a family and need to support them.
I need experience.
I want to gain experience.
I need this job to help pay off my credit card each month.
I love what I do as cosmetologist and need a career.
23. When was the last time you contributed to a team effort and what was your role?
When I was in college, I had to work in a group for one of my classes. We were doing a power point presentation on a drug store. I typed up some of the powerpoint and I did most of the talking.
A couple of semesters ago I was assigned to do a group project on Greek culture. Our group had to prepare a powerpoint and present it to the class. My role was to look up all of the information and prepare the powerpoint.
I was part of a book keeper team there were 4 of us, we would help each other out, and set up for the next shift.
In one of my classes my partner and I had to do a speech about gender inequality. We both had the same responsibilities; we had to gather information, read it, analyze it, and do a visual aid about it.
Painting a hose with my uncle and a few other guys and I was a painter and a cleaner and someone who set up equipment.
24. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
One of my close friends has really bad anxiety about taking tests. I am always there to help him as he studies, and I frequently take time out of my day to calm him down. His anxiety has really hindered his grades. He needed certain grades to make it into the engineering school, and with my assistance, he is closer than ever to that goal.
My boyfriend had a goal of losing five pounds so I began eating healthy with him. Together we cut out all fast food and made meals together.
Yes when I was coaching. A player of mine wanted to become a overall player and score a touchdown by the end of the year.
Yes. I had an employee at my previous store who was apprehensive about becoming a team leader. I listened to her thoughts and help guide her to make the best career decision.
I have a guy where I work and each time he takes his paid check, he comes backs the next day to ask for money for cookies, he spent lavishly and I talked to him on how he can save his money, get a cell phone for himself and rent an apartment.
25. How well do you handle customer complaints?
I treat the customer as if he or she is correct, and I remain as nice as possible. If the complaint is directly pertinent to me, I might become a bit offended inside, for that is one of my weaknesses. However, I am also driven, and will take that as motivation to exceed customer expectations.
I haven't had much experience in the customer service area. All I know is that I have to be respectful, polite, and friendly and helping out the customers at all times.
Good. I try to turn an angry customer into a satisfied customer.
Very well, I always listen completely to what the customer has to say then offer a suggestion as to how we can fix it.
Calmly and politely and depending on the situation seek advice/help from my manager.