Dish Network Mock Interview
Practice 30 Dish Network interview questions covering customer service, technical troubleshooting, and sales scenarios.
Question 19 of 30
How would you react if a customer threatened to cancel their satellite TV?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
If you have ever worked for a satellite tv provider, you know that customers cancel, or threaten to cancel their services, every day. The reasoning behind this could be budgetary, or they feel they don't watch television enough. Maybe they are dissatisfied with the service and want to check out a competitor.
The interviewer wants to see that you have the ability to dig and troubleshoot when it comes to these types of customer interactions. Discuss the action that you would take, to save the customer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If a customer were to threaten to cancel their satellite TV, I would first find out why the change of heart. Once I had a solid understanding, then I could present viable solutions. For instance, if the customer needed to tighten up on their spending, I could check which specials we had going, and offer them a temporary discount. One thing I have noticed about Dish Network is that you offer very flexible packages so I do not doubt that there would be a great solution for nearly every customer who needed to tweak their current package."
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