Dish Network Mock Interview
Practice 30 Dish Network interview questions covering customer service, technical troubleshooting, and sales scenarios.
Question 6 of 30
Have you ever worked in a call center environment?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Most satellite tv service companies will have call-center hubs where customers can call in to change or cancel their services, report technical difficulties, and make payments. Talk to the interviewer about any exposure you have in a call-center environment, along with any formal training you have received. If you do not have experience working in a call-center environment, mention a bit about your phone skills, and your customer service experience in general.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I worked for a satellite tv competitor about two years ago, as an outbound telephone agent. My focus was on new customer acquisition as well as upgrading the services on existing accounts. I made about 200 calls per day with a 15% conversion rate. My target was 12%, so I am happy to say that I always exceeded these goals."
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Anonymous Answer
I have not worked in a call center, but I do have experience dealing with customers at my catering job. The catering business that I was employed in was highly customer-driven, so I do have experience in solving the situations quickly and efficiently.
Rachelle's Feedback
You do a nice job making this answer applicable to your background. This response will allow the interviewer to see your transferable skills in customer service.
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