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Deutsche Telekom Interview
Questions

31 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 31
What do you know about Deutsche Telekom?
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How to Answer
Your answer should demonstrate that you have done your research on Deutsche Telekom AG and have an understanding of the challenges Deutsche Telekom AG faces, the goals they're trying to achieve, and the market in which the company operates.
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Top 30 Deutsche Telekom AG Interview Questions with Full Content
1.
What do you know about Deutsche Telekom?
Your answer should demonstrate that you have done your research on Deutsche Telekom AG and have an understanding of the challenges Deutsche Telekom AG faces, the goals they're trying to achieve, and the market in which the company operates.

Rachelle's Answer #1
"I've always been inspired by what Deutsche Telekom AG has achieved. The remarkable growth and the overwhelmingly positive press has always made Deutsche Telekom AG stand out in the telecommunications industry. I know that you have been in business for XX years and that you've seen an XX% growth in the past 18 months due to your innovation and focus on a progressive culture. I am excited to work with such a progressive company."
Rachelle's Answer #2
"Your company has an impressive industry reputation, and I would be thrilled to learn from your leadership team. From my research, I find that you are very involved in the community and put a lot of efforts into developing your employees."
2.
Why do you want to work for Deutsche Telekom?
The interviewer wants assurance that your values align with the values and vision of Deutsche Telekom AG. Assure the interviewer that this role would be a progressive step in your career and be sure to express your excitement!

Rachelle's Answer #1
"I have always appreciated the values at Deutsche Telekom AG and the way you treat your customers. Deutsche Telekom AG shows consistency in branding and your commitment to putting the customer first is a rare find. This commitment is very much in line with my customer service philosophy and the type of culture I am looking for in my next opportunity."
Rachelle's Answer #2
"I am impressed by your mission, and I love how much of an impact you make on the local community. Winning the community Humanitarian Award in 2016 was a remarkable achievement that stands out to me. In addition to all of this, I want to work for your company because you offer the growth, development, and leadership opportunities for which I have been looking. I see a long-term fit here which is important to me."

3.
Describe your knowledge of Agile project management. How does it differ to other project management methodologies?
The interviewer would like to see that your knowledge is strong enough that you can compare project management methodologies. Discuss your current knowledge of Agile project management.

Rachelle's Answer #1
"Most of the projects I've been part of have used Agile methodology. In my opinion, Agile project management gives greater flexibility to pivot without requiring substantial changes and reworking. The risk is also reduced as the project is completed in iterative steps, with testing along the way, rather than waiting until the end of the project."
Rachelle's Answer #2
"I have not been part of many projects that use the Agile methodology so my understanding could be stronger than it currently is. From my understanding, Agile encourages more of a collaborative environment with faster response time. In my current position, we more often utilize XPM, Extreme Project Management. This choice is because many of our projects are short with a tight deadline and XPM is most effective for those types of project plans."
4.
When have you given back to the community?
The interviewer would like further insight into how altruistic you are. Give the interviewer at Deutsche Telekom AG a deeper insight into your values by discussing the ways that you give back. Perhaps you volunteer at a local charity, donate a portion of your paycheck to a specific organization, clean up around the parks on the weekend, or help your family with their needs. Be sure to use a recent example as you do not want to lean on volunteer experience from 12 years ago.

Rachelle's Answer #1
"Being an active participant in my community is second nature to me. There are a lot of people who are much less fortunate than I am and it's important for me to set a good example for my kids. When I was younger, I loved to travel, particularly in South East Asia where I volunteered with Habitat for Humanity. More recently I support my kids to sponsor a child. I also think it's great that Deutsche Telekom AG has volunteer days for staff to give back to the community. It's one of the things that attracted me to your organization."
Rachelle's Answer #2
"I believe in the importance of giving back so, for that reason, I spend every other Friday evening volunteering at our local soup kitchen. I was raised to believe in the importance of volunteerism. Does Deutsche Telekom AG have a volunteer committee in place? If not, this is something that I would be very interested in heading up one day."
5.
Tell us about your experience in telecommunications.
The interviewer is looking for an answer that highlights your comprehensive industry experience. Take a few minutes to walk the interviewer through your related education, passion, and enthusiasm for the telecommunications industry.

Rachelle's Answer #1
"My passion for telecommunications comes from a love of computers. I've worked with computers, building them and deconstructing them, since my teenage years. After I finished school, I went to college and completed a degree in computer science. Since graduating, I've worked as a Telecommunications Specialist. I love this work as it's full of challenges and problems to solve. It provides me with the opportunity to learn something new every day."
Rachelle's Answer #2
"I recently graduated with my diploma in Telecommunications Technology, with a focus on computer applications. I completed a 3-month internship this summer with (Company ABC), and I am now looking for my first true employment opportunity in the telecommunications industry. I am excited about this potential role with Deutsche Telekom AG because it will offer me the chance to grow my career with a well-respected organization."
6.
Tell me about recent courses or training you've completed in your role as a Telecommunications Technician.
The interviewer would like for you to demonstrate your desire for continuous learning. Discuss how you have expanded your knowledge since starting a career in Telecommunications.

Rachelle's Answer #1
"Recently I've wanted to improve my managerial and leadership skills so I can take that next step in my career. In my early career, I focused a lot on developmental activities that would increase my technical knowledge. Over the last year, I've found a senior manager to mentor me in developing my leadership skills. I've also completed an internal adaptive leadership program through my current organization to develop these skills and knowledge further."
Rachelle's Answer #2
"I have not been given the opportunity to attend any additional coursework or training since starting with my current company. This lack of opportunity is one of the reasons why I seek a new position. I appreciate that Deutsche Telekom AG sees value in continuous education."
7.
Tell us about a time when you successfully installed new or modified software, hardware or programming modules.
The interviewer is looking for specific technical knowledge. Be sure to answer specifically and demonstrate your full understanding of these technical tasks.

Rachelle's Answer #1
"During college, I completed a couple of jobs for friends who had small business requirements. One client was looking for a solution to manage contacts and client information as he was using only a manual spreadsheet. I researched appropriate CMS platforms and advised him on what I thought would best suit his needs. I then went through a mapping process, understanding what he needed the software to do. I customized fields which required basic coding skills, and provided process guides for how he should best use the software going forward."
Rachelle's Answer #2
"Not too long ago I had to do a company-wide Windows 10 installation for one of our clients. I planned the installation with my team; we briefed all 50 employees on what to expect during the installation, and how long we expected the install to take. The project ran seamlessly, and I believe this was because we communicated so clearly along the way with all parties."
8.
What anti-virus programs have you used, and have you ever had difficulty installing them?
The interviewer would like to know your scope of understanding when it comes to different anti-virus programs, the problems that can arise, and the importance of cyber-security. Briefly discuss the anti-virus programs that you have used/installed.

Rachelle's Answer #1
"Effective cybersecurity solutions are incredibly important. I've used many different anti-virus software. Norton and AVG are my go-to. They're large, well-known brands. Installation is simple and straightforward. They also have extensive libraries of information if you do run into difficulty."
Rachelle's Answer #2
"For my residential clients, I usually suggest AVG. For my commercial clients, my go-to program is Avast Endpoint Protection Advanced. The installation has always been simple for me as both offerings include great step-by-step guides as well as a 24/7 customer support."
9.
Why did you choose to become a Telecommunication Technician?
The interviewer wants to see your passion and enthusiasm for a profession in the telecommunications industry. Talk about what led you to a career in telecommunications and what helps you to find fulfillment in your day to day work.

Rachelle's Answer #1
"I wasn't sure what I wanted to do when I completed high school. From a young age, I always liked being active. I knew I would find an office job mundane. A school counselor suggested an apprenticeship with a local telecommunications company, and I've never looked back. Since starting my career in telecommunications, I've loved the variety of work, different challenges, and interacting with many different people to solve their ICT problems."
Rachelle's Answer #2
"My initial interest in this line of work came from my older brother who was also a telecommunications technician. I took a couple of courses at our local college and found it interesting. After completing that coursework, I decided to dive in and get my degree in computer science. Being a Technician is an exciting goal for me, and I hope to start this career path with Deutsche Telekom AG."
10.
What was the biggest change you have had to deal with in your career?
You will likely face change in your career from time to time. Assure the interviewer that you can adapt to significant changes in a professional manner.

Rachelle's Answer #1
"The biggest change that I have faced in my career so far would be when my previous company went through a major merger. We had to adapt to new processes and management which was quite challenging. In the end, it worked out well for the company, in a financial perspective, so the changes were well worth the challenges we faced initially."
Rachelle's Answer #2
"The biggest challenge I have had to deal with in my career was the economic recession that hit almost immediately after I graduated with my degree. It was incredibly difficult to find a job in my related field. Not wanting to stay idle, I chose to take on an unpaid internship in my field to not become redundant. It was a smart choice in the end because, after three months of interning, I was offered a full time, permanent position with that organization. It was a grind, and I learned a lot during that time about patience and endurance."
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