How would you convince a hesitant Cisco adopter of new technologies to update their IT systems?

How to Answer
Answer Example

The primary role of the IT team is to support the business functions of the organization. To do this, systems engineers and other IT personnel need to convince business users to keep their technology up to date. This requires the systems engineers to be effective communicators and talk about complex technology in simple, easy-to-understand terms. The Cisco interviewer will ask this question to ensure that you know how to do this and demonstrate your skills by answering the question.

"While I recognize the benefits of keeping Cisco's information technology systems up to date, it is sometimes difficult to convince the business users about this. Their reluctance stems from the additional cost, the need to learn new technology, and the disruption updates cause. When having this conversation with a reluctant business user, I would start by communicating the benefits of the updates and how the Cisco users will be able to do their jobs faster and more effectively. I would then walk them through the update process, emphasizing its ease and the minimal disruption it will cause. Finally, I would patiently answer each of their questions using simple-to-understand, nontechnical language. I'd confirm their understanding at each phase of this conversation and seek to get their buy-in for the upgrades."

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How to Answer: How would you convince a hesitant Cisco adopter of new technologies to update their IT systems?

Advice and answer examples written specifically for a Cisco job interview.

2. How would you convince a hesitant Cisco adopter of new technologies to update their IT systems?

How to Answer

The primary role of the IT team is to support the business functions of the organization. To do this, systems engineers and other IT personnel need to convince business users to keep their technology up to date. This requires the systems engineers to be effective communicators and talk about complex technology in simple, easy-to-understand terms. The Cisco interviewer will ask this question to ensure that you know how to do this and demonstrate your skills by answering the question.

Answer Example

"While I recognize the benefits of keeping Cisco's information technology systems up to date, it is sometimes difficult to convince the business users about this. Their reluctance stems from the additional cost, the need to learn new technology, and the disruption updates cause. When having this conversation with a reluctant business user, I would start by communicating the benefits of the updates and how the Cisco users will be able to do their jobs faster and more effectively. I would then walk them through the update process, emphasizing its ease and the minimal disruption it will cause. Finally, I would patiently answer each of their questions using simple-to-understand, nontechnical language. I'd confirm their understanding at each phase of this conversation and seek to get their buy-in for the upgrades."

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