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British Airways Airline Operations Agent Interview Questions

21 Questions and Answers by

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

British Airways Airline Operations Agent was updated on July 1st, 2021. Learn more here.

Question 1 of 21

Which duties of our flight operations team do you feel you would excel at?

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List of British Airways Airline Operations Agent Interview Questions & Answers

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  1. 1.

    Which duties of our flight operations team do you feel you would excel at?

  2. 2.

    What interests you in joining the British Airways flight operations team?

  3. 3.

    Has a colleague every tried to encourage you to cut corners at work? How did you handle that situation?

  4. 4.

    Have you ever went above and beyond the expectations of a customer or colleague to provide excellent service?

  5. 5.

    To be successful on the British Airways flight operations team, being diligent about attention to detail on the job is important. Why do you think being very detail-oriented is important for this role?

  6. 6.

    If hired at British Airways, I will expect you to build a solid rapport with all of the people you will be working closely with. How would you go about doing this?

  7. 7.

    What is the highest level of mathematics you have completed during your education?

  8. 8.

    Our Operations Agents need to be the ultimate team players among our entire staff. What makes you a great team player?

  9. 9.

    Talk about the position you've held during your career where you faced the most amount of pressure. How did you perform well under this pressure?

  10. 10.

    The Operations Agent that we hire for this role needs to have a strict focus on safety. What aspects of safety do you envision being responsible for in this job?

  11. 11.

    Let's say you had to let an overweight passenger know that they would have to purchase two seat tickets on a flight. How would you approach the passenger?

  12. 12.

    Talk about a role you've held in the past where problem solving was an essential part of the job? What did you learn in that role that you can bring to the British Airways flight operations team?

  13. 13.

    If hired as our next Operations Agent, what would providing excellent customer service look like to you?

  14. 14.

    How would you keep yourself motivated and upbeat on a day where customers are being very difficult to work with?

  15. 15.

    If hired on our flight operations team, would you bring any bilingual skills to the passengers of British Airways?

  16. 16.

    How skilled are you in learning new computer software programs?

  17. 17.

    The flight operations team at British Airways is relied upon to make sound decisions on a turnaround almost every day. Have you ever had a time where you had to be quick in coming to an important decision on the job?

  18. 18.

    Have you ever had a time where your workload became too unbearable? How did you handle this situation?

  19. 19.

    Tell me about a time you had to have a difficult conversation with a colleague. How did you handle that situation to ensure it was successful?

  20. 20.

    Do you have any direct experience in shipping and receiving duties throughout your career?

  21. 21.

    Our Operations Agents need to be very highly organized on the job. How do you ensure that your workload stays organized and on track?