How to Answer: Our Operations Agents need to be very highly organized on the job. How do you ensure that your workload stays organized and on track?
Advice and answer examples written specifically for a British Airways job interview.
2. Our Operations Agents need to be very highly organized on the job. How do you ensure that your workload stays organized and on track?
How to Answer
On the job at British Airways, your work day will be filled with many varying duties. One minute, you can be arranging the fueling and loading of an aircraft and the next, you can be handling an issue with a passenger preparing to board a different airplane. Because of the mass chaos that the flight operations team at British Airways has to handle on a daily basis, your interviewer will be looking to hear that you have the skills to stay organized and on task throughout your work day by posing this question to you. As you answer this question, talk about different tools and technologies you have used throughout your career to help you maintain organization. Also, be sure to talk about any examples you have where being highly organized was beneficial in a role you've had in the past.
Answer Example
"In my current job as a department store manager, I have many duties that can be calling my name at once, and being organized and having a plan of attack is of critical importance to my success each day. To stay organized, I of course have my company email and calendar that I use for daily or weekly task tracking. I also always have a small notepad and paper on me to write down specific tasks each day. While these help me stay very organized each day, being able to prioritize my tasks and reprioritize throughout the day is probably more important. If hired as your next Operations Agent, you can feel comfortable knowing that you would be hiring a highly organized manager."