Adidas Mock Interview

Practice 35 Adidas interview questions covering brand passion, retail experience, and sports culture.

WRITTEN BY JORDAN HENRY

QUESTION 4 OF 35

At Adidas, we have a very clear return policy. How would you handle a customer argued with you about a potential return?

As an Adidas employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.

"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

"I know that return policies are created for a reason, and being a good team-member means abiding by all of the rules and policies of the company. I've been in situations in the past where customers were angry with me about a policy that I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with company policies."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

First, I will listen to the customer to understand the reason why he wants to return his product. I never give negative feedback, after I listen to the customer, I will return the product according to the company policy. Its better to have a customer satisfied then a bad review or not happy with the company since Adidas customers are one of the most important values for the company.

Rachelle's Feedback

Customers are very important, and it's great that you keep reviews in mind while addressing customer service issues.

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35 Adidas Interview Questions & Answers

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01 This position requires a flexible schedule, as we are open evenings, weekends, and most holidays. Are you able to commit to these hours? ~ADIDAS 02 Adidas puts customer service first. What do you do to put the customers' needs first? ~ADIDAS 03 What do you know about Adidas? Why do you want to work for us? ~ADIDAS 04 At Adidas, we have a very clear return policy. How would you handle a customer argued with you about a potential return? ~ADIDAS 05 We have a strong employee honesty program in place at Adidas to prevent loss. What would you do if you discovered that a co-worker was stealing product or money? ~ADIDAS 06 In this role, you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills? ~ADIDAS 07 This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this? ~ADIDAS 08 In our retail stores, we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display? ~ADIDAS 09 At Adidas, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us? ~ADIDAS 10 Tell me three qualities you possess that make you a strong fit for this position. ~ADIDAS 11 Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker? ~ADIDAS 12 In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift? ~ADIDAS 13 You will be responsible for a large amount of cash and valuable merchandise at Adidas. What would your most recent employer say about your character and honesty? ~ADIDAS 14 Have you researched our company values? What makes you the best candidate for Adidas? ~EXPERIENCE 15 Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why? ~ADIDAS 16 At Adidas, we like to hire strong achievers. Give me an example of a time when you went above and beyond. ~ADIDAS 17 How do you like to be recognized for your accomplishments? ~COMPETENCY 18 Tell me about a time when you made a suggestion requesting change in an organization. ~BEHAVIORAL 19 What is the most competitive work situation you have experienced? How did you handle it? What was the result? ~ADIDAS 20 Why is this job with Adidas right for you at this time in your career? ~CAREER GOALS 21 What type of manager brings out the best in you? ~ADIDAS 22 How do you handle a situation where your supervisor does not properly communicate information to you? ~COMPETENCY 23 Personality fit is important to us at Adidas. How would you describe your personality? ~ADIDAS 24 What type of work environment do you dislike working in? ~ADIDAS 25 We need reliable people on our team at Adidas. How many days were you absent from work last year? ~ADIDAS 26 Describe to me your ideal employer. ~ADIDAS 27 How can Adidas motivate you on the job? ~ADIDAS 28 What are your salary expectations? ~ADIDAS 29 How do you feel about performance incentives? ~COMPETENCY 30 What do you hope to learn from this job at Adidas? ~ADIDAS 31 Do you have reliable transportation? ~ADIDAS 32 How do you handle situations that could cause you to be late or miss work? ~COMPETENCY 33 What is your greatest weakness? ~ADIDAS 34 Where do you see yourself in five years? ~CAREER GOALS 35 Tell me about yourself. ~ADIDAS

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