Adidas Mock Interview
Practice 35 Adidas interview questions covering brand passion, retail experience, and sports culture.
Question 4 of 35
At Adidas, we have a very clear return policy. How would you handle a customer argued with you about a potential return?
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
As an Adidas employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"I know that return policies are created for a reason, and being a good team-member means abiding by all of the rules and policies of the company. I've been in situations in the past where customers were angry with me about a policy that I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with company policies."
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Anonymous Answer
First, I will listen to the customer to understand the reason why he wants to return his product. I never give negative feedback, after I listen to the customer, I will return the product according to the company policy. Its better to have a customer satisfied then a bad review or not happy with the company since Adidas customers are one of the most important values for the company.
Rachelle's Feedback
Customers are very important, and it's great that you keep reviews in mind while addressing customer service issues.
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