Adidas Mock Interview
Practice 35 Adidas interview questions covering brand passion, retail experience, and sports culture.
Question 11 of 35
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
In a service-focused job like a sales position at Adidas, you will likely encounter customers who make your job less than pleasant. Retail and customer service-based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
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