Top 25 Secretary Interview Questions and Answers

Top
1. A secretary needs to be very organized, describe to me your organization characteristics?
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Top Answer
In order for me to be accurate at work, i need to know where my stuff is, so i like to label and organize Important document. i like to order my task from the most importat to the least and time my self so that everything is done when needed.
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75%
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Second Best
Im able to multi task without feeling of stress whenever comes alot of work pressure.
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50%
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3.
I make a to-do-list and cross out the tasks I complete.
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50%
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-33.3%
4.
Planning your work..beginning with the most urgent.
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5.
I write things down and if I cant write things down then I can record it.
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6.
Everything has to be right. Everything has to be organised. Preparation needs to be done. Everyone would come to me as they knew I had everything ready. At times I would remark on organisational tasks from others.
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2. Customers can have a nasty attitude for no reason, either way, what techniques do you employ to calm down customers when they are irratated?
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Top Answer
I usually cater to customers whether they are wrong or not. Most importantly I stay calm and don't let anger get to me. If there is only one person angry, they will start to realize there is nothing to be angry about.
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80%
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Second Best
Listen to them then try to give a solution to calm there anger and that way walk thoughout the problem with them.
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3.
Stay calm. Always be the positive one and explain in such a manner that will enable customer to understand the situation.
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4.
I like to be helpful and kind and compasionate. As you never know what burdens people may harbor.
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5.
Will try to understand them the situation n try to tell them the solutions which I can take.
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6.
Listen. Always listen. Even if they are not happy about something. There might be a small understanding. Ask a couple of questions. I try to explain the reason for what we do. If they are not happy then I find a solution and see I can help. If we make a mistake I will say sorry.
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7.
People dont want to argue. No one wakes up with an aim to be annoying. It is normally when someone has not been heard it is what annoys them. I ask what they want me too.
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8.
Banking has a lot of irratated customers. Had a lot of angry customers. An example, when you travel overseas they dont say when there are going aboard so they would come into the bank angry. I would give them undivided attention and sit them. Try and help and resolve the situation. Maybe away from the middle of the floor. You dont want a drama. Take them to a quieter area. Offer them tea or coffee. I would explain the situation. A lot of customers do not know that. Listen and knowledge what they saying. Give them the reasons for what has happens.
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3. Tell me about your cash handling experience.
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Top Answer
Experience of working in a pressurised and/or busy environment.
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100%
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Second Best
My experience with money started at kfc, taken orders and making sure im giving back the correct change back. ticket sellings fr sporting events at my highschool, cash handling, payment of orders, balancing float and making changes.
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63%
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3.
I've worked in retail over three years. I have handled over $500.00 counting my balancing my drawer when closing at night.
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50%
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4.
My experience with money started at kfc, taken orders and making sure im giving back the correct change back. ticket sellings fr sporting events at my highschool, cash handling, payment of orders, balancing float and making changes.
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45%
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5.
I have exsperience in restaruant and retail. Collecting money and giving change and balancing cash register at the end of my shift.
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6.
Experience of handling cash.
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7.
Experience of providing excellent customer.
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8.
Cashiering. A lot of that is about taking in cash. Balance tills. Treat the money like it was your own morality for the responsility. Later on in years- it was behind the scenes dealing with customer handling. Customers would get the right service through their money. If customers were at a finaical lose there was tight restriction on how to deal with certain situations.
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4. Why do you want to work for this office?
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Best Answer
I know the company very well and I want to work here to improve my professional skills and enhance my career.
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95%
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2.
You can see the expression on my face, since I started working here on the 1st of dec 2011, it has been an absolute pleasure, the management and staff have been so supportive and patient, the environment has been refreshing, interacting with the students has been phenomenal. I know if I continue working here I would be an asset to the University.
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3.
I want to work in your office because i know that your company are good and i can help your company to grow and to learn more skills and knowledge. and i like the company vision for the clients to help them in their needs. and I think your company needed me.
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4.
I want to work for this office to learn more knowlegde and skills and help to grow your company.
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5.
Because i know that your office are good and i can help to grow your company..
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33%
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5. What was your main weakness at your last job that you would like to improve upon at this one?
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Top Answer
forgetfulness, it bothered me when i forgot to do what i was supposed to.
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50%
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Second Best
Too serious for all works
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50%
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3.
Accepting other jobs that cause me to forget my main task.
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4.
A Team player. would like to corporate and be a good team member.
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5.
My weakness was being a perfectionist. Even though there's a spell check, I try to utilize my grammar and spelling skills to ensusre there are no errors in my document.
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6.
Lack of a college education.
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7.
My main weakness is coming late at work
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8.
Improve- interpersonal skills. When tough time maybe ask collegaues. Would be better to talk to other people. Maybe not take everything on.
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6. What signs of trust have you demonstrated in the past while working?
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Best Answer
I always trust people. If I cannot get a job done properly people would tell me straight away. I am open minded. Happy to hear from them. I am a very straight person. Business company in mind.
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2.
The fact that I trained people that they trained people. I was entrusted to pass it on to other co workers.
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7. Tell me about yourself?
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Top Answer
My name is doris ,39 years of Age Married with 3 Children finished my matric in 1993 and completed my COMPUTER CAREER IN 1994
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63%
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Second Best
I have 6 years experience in administration
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62%
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3.
I have 12 years experience
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57%
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4.
Im christine, 25 years old, single, im living now at new salata with my sister and her family, i want a new change in my life right now and i like to do sports, especially swimming and badminton and i spend my free time with my family.
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5.
My name is karen murphy I'm a honest, have good organisational skills, in my previous positon I worked as a switchboard operator my main priority keeping clients happy with fast and accurate service. Within a year I was offered a high position within the company I'm hardworking and a fast learner.
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6.
I am organizer and a multi-tasker with 2 children.
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8. How do you keep motivated?
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Top Answer
Being positive, organised, professional
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67%
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Second Best
I keep motivated by rotating within the sections and learn more and keep on asking questions if i dont understant
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3.
Know that I am doing a good deed and keep focus to my work. I keep myself busy so that I won't get bored and get unmotivated.
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4.
Working with different kinds of level of people eg senior maanger.
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5.
Involving myself and learning different thing which gives knowledge and growth to your skills.
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6.
Future of my children.
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33%
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7.
Want to feel important in my job, do a good job for my employer. This is very important for me, to see a purpose in my job. It naturally motivates me to work hard and try to become better every day.
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33%
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8.
I feel motivated when somebody told me with constant and honest feedback in higher authority towards my work so that i can improve the areas of responsibility of my work area.
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9.
You do get some days where you might be a little less motivated. I push myself to be motivated. A manager always used to say to me doesnt matter what kind of issues you come in but you never show it at work?
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9. Why did you leave your last job?
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Best Answer
Financial problems.
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67%
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10. Tell me a time when you had to handle something drastic, but no one was around, how did you do it?
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Best Answer
I will see which part I can solve immediately first and urgently to keep contact the person.
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60%
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2.
First I identified the problem and the possible solutions to take. Then I looked at which solution would produce the best repsonse.
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3.
Depends on tasks. Generally I would see all these things. I would see which ones I need to solve immediately. See if I can stretch the problem until someone comes.
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4.
A meeting wasnt canceled. Someone rang me saying a another wasnt in that they wasnt well. My ex employee thought he had cancelled his whole day. He had a situation where he had to stay up all night. He didnt cancel a supplier. I got a phone call from reception. A client was waiting for my ex employer. I told reception to say sorry and investigated the situation. I rang his duty to see if he can handle the situation he couldnt help and I explained the situation to the cilent. I rang reception and asked them for the client to be able to put on the phone. I rang him at a little stage to make the appointment. I said sorry and the cilent said its fine these things happen.
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5.
The store was closed and we were doing displays. I was fixing the shelf. I put the shelf in place. By the workmen fastened properly so the shelf clampsed.
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11. How many years of office work have you had?
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12. Have you ever coordinated an event? How did it go?
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Top Answer
Yes, I did. Participation was great. I provided programs, food, entertainment, and speakers. It was a success.
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Second Best
Yes, I have. Participation was a success.
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3.
Yes, I coordinated an event, workshop for home providers. It was a success. I called all home providers. Each participant arrived and asked question.
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4.
Yes, I coordinated a workshop for home providders. I called each participant and informed them of the event and time of the workshop. It was a success. All participants were came to the meeting and asked necessary questions.
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5.
As a clerk in er, will doing a unit meeting. before that you'll prefer a agenda from your manager and you will inform all the staff about it.
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6.
Yes.. it went well.. i provided invitations and do follow-ups
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7.
Yes, just a few months ago I coordinated a fundraiser for Bount Farms. A local organic farm that gives to local families in need. It went very smoothly and I am excited about organizing it again for next year.
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8.
Think outside the bank- we did it for all premenent staff. I done all the reception for it. I organsied the event.
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9.
I love to interact with customers. In banking there are a lot of networking. To try and recruit and keep people on board. Events would be organised where cilents could come in and perhaps their friends. Identity and clear. Making sure they can still attend. Making sure they have clear entry and no problems. And made sure they knew where they wanted to go. Minutes before your appointment meeting and greeting.
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13. Describe to me a situation when you were given a large amount of data, had a purpose to analyze it, and gave an outcome regarding this data, explain to me the process you took forth in each stage of that process?
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Best Answer
Once we would get an AVR sheet. It would have all his line managers. Mobile phone to line managers. Circle numbers. To make sure that all numbers belonged there. Cross of numbers.
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2.
Portiflio was 250 cilents. There is only certain an amount that can be computertized. There was reviews. We were in charge of it. So we would create a spreadsheet to format. Update those details. Data information was always up to date.
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14. Describe a bad customer service experience you have had in the past and how you handled it?
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Top Answer
I socialise with positive group of peaple.even if im down i believed the advices would bring me up.
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Second Best
Disorganized
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3.
I have had customers get very upset with me. I try to calm them, and do everything I can to help. If it is out of my control, I call in the managers.
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4.
i was phone to the bank regarding my phone insurance coverage plan but they are not giving me right feedback
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33%
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5.
Sometimes a customer does not understand how a business works. I need to understand their point of view first. Know the differences between what we are doing. Speak to them with their point of view.
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6.
I always do good experiences. I never had the experience. I always find a way to make it work.
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15. Why do you want to be an office administrator?
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16. Tell me about a time when you missed some important details about a report, what happened?
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Best Answer
I like to make things are done right. Sometimes unfortunately in banking you can be let down by others departments. Although I wouldnt do everything I was the relationship manager so it was about getting the connection done and right.
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2.
I would immediately talk to management. Communicate and give a solution.
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17. Tell me about a time when you had not done a task correctly because you were not trained propperly?
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Best Answer
Probably be when I was training there was a cream that you had to put in specific areas of the body to relax if its in the wrong area you come up in spots. If you put it on our face for example you come up in spots. It was too rich. The women didnt train us properly.
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18. Can you multi-task? What experiences have you done that represent to me how well you multi-task?
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Best Answer
Every day was a multi tasking day. Every day will be different. Prioritize.
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2.
Its a normal thing for me. I deal with a variety of different tasks. Keep your eye on it.
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3.
Conservational. People in research say no one can multi task. It is spiliting focus. I would do one thing and do it properly and then move on to the next task.
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19. Tell me about the most difficult supervisor you have ever worked with, and how you went about working with him or her?
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Best Answer
Sometimes the supervisor can be quite loaded. I am doing my own things at the same time. They might end up giving me extra work to reduce their work load. I would say I understand all of this. I understand that we should proirtize and ask if this is okay.
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2.
No because I like them all. But the past manager I worked for was very fussy. I do prefer men managers to female managers. Men seem a little more on ball.
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3.
No one I have had conflict with. Honestly I have never had a major problem with a superior.
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20. Give me an example of when you procrastinated and it led to a very difficult situation? Whether requiring you more work in the end or turned a report into a disaster?
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-48.6%
21. You have been asked to set up a meeting, quickly go over the steps you take to make this meeting happen?
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Best Answer
Please help
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60%
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2.
A lot of the day to day activities- customers are very busy and have to deal with things there as. You might have people booked but there could be people coming in. Making sure the room was available to take them to the side to an ad hoc appointment.
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22. Walk me through a typical day for you at your last office.
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Best Answer
1. Write down a list of persons attending the meeting, gather together their contact information.2. Find a date and time in the calendar that works well for the meeting.3. Send out a notification of meeting time and date.
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23. How proficient are you with Microsoft Excel?
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Top Answer
sadsa
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50%
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Second Best
I am fairly proficient, I know more than most because I am a mass communications major so I am required to work with softwares of all types.
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40%
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3.
Excellent.
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36%
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-33.3%
4.
I work with computers very well.
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5.
Excel- intermiate. Link worksheets. Run calenders through excel in expereince.
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6.
Excel and word are the biggest system tools we used.
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24. How well would you say you supervise people?
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-20%
Best Answer
Think of solutions. General people are happy with the way I supervise.
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25. What is your ideal company?
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Best Answer
A company in which I could expand my capabilities , feel respected & of course be well-paid,
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75%
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2.
My ideal company would be somewhere I felt comfortable, part of a team, and could grow as a person and advance in the company.
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67%
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3.
Happy place to work, enjoyable, do not feel hard work, we enjoy doing our work, we always cheer up and have a laugh.
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-0%
4.
Spilt of female and male. Quite gender diverse. Looks over the river. I like looking at water it relaxes me or scenary. Have a lovely place to have lunch so canteen. Part of the company pension after 3 months. Good staff discount- 30%-50% discount.
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Secretary

A secretary is a person whose work consists of maintaining files, operating telephones, typing letters and other clerical functions. These functions may be entirely carried out to assist one other employee or may be for the benefit of more than one such. In other situations a secretary is an officer of a society or organization who deals with correspondence, admits new members and organizes official meetings and events.

Source: http://en.wikipedia.org/wiki/Secretary