Tell me about a time when you improved communication between yourself and a co-worker or client.
"I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed. This process worked really well for us."
"Recently, we were working with a client who continued to change the direction of our work. Our team was heading down one path and before we knew it, the client expected us to go another direction. We resolved to hold a weekly status touch base call to ensure two-way communication between our team and the client. When work was being done, we could explain why and if the client wanted changes to be made, we could catch them before time and resources were wasted."
Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to improve communication in the workplace.
"In my current position I have one particular client who was an exceptionally brief communicator. If I asked 2 questions, he would answer just one. I learned quickly that he would not acknowledge anything he did not have a direct answer for. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This was an effective method of communication for that particular client."
