Secretary Mock Interview

Practice 25 Secretary interview questions covering scheduling, communication, and office coordination.

Question 4 of 25

Tell me about a time when you improved communication between yourself and a co-worker or client.

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed. This process worked really well for us."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Recently, we were working with a client who continued to change the direction of our work. Our team was heading down one path and before we knew it, the client expected us to go another direction. We resolved to hold a weekly status touch base call to ensure two-way communication between our team and the client. When work was being done, we could explain why and if the client wanted changes to be made, we could catch them before time and resources were wasted."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to improve communication in the workplace.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"In my current position I have one particular client who was an exceptionally brief communicator. If I asked 2 questions, he would answer just one. I learned quickly that he would not acknowledge anything he did not have a direct answer for. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This was an effective method of communication for that particular client."

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25Secretary Interview Questions & Answers

1.Describe a bad customer service experience you have had in the past and how you handled it?

2.Why do you want to be an office administrator?

3.Tell me about your cash handling experience.

4.Tell me about a time when you improved communication between yourself and a co-worker or client.

5.What signs of trust have you demonstrated in the past while working?

6.Explain your greeting and how you handled phone calls at your previous employment.

7.Why did you leave your last job?

8.You have been asked to set up a meeting. Quickly go over the steps you take to make this meeting happen.

9.Tell me about yourself.

10.Have you ever coordinated an event? How did it go?

11.How does this administration position fit into your career goals?

12.How proficient are you with Microsoft Excel?

13.Have you ever taken a role in a company that hasn't fit into your long-term career plans?

14.Do you always double check or proofread your work?

15.How many days were you absent from work last year?

16.Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

17.Tell me about your relationship with your previous boss.

18.Looking at your resume, it seems there are specific skills necessary for this position that does not stand out. How do you think you will be able to compensate for these missing skills?

Secretary Mock Interview

Tell me about a time when you improved communication between yourself and a co-worker or client.

25Secretary Interview Questions & Answers

1.Describe a bad customer service experience you have had in the past and how you handled it?

2.Why do you want to be an office administrator?

3.Tell me about your cash handling experience.

4.Tell me about a time when you improved communication between yourself and a co-worker or client.

5.What signs of trust have you demonstrated in the past while working?

6.Explain your greeting and how you handled phone calls at your previous employment.

7.Why did you leave your last job?

8.You have been asked to set up a meeting. Quickly go over the steps you take to make this meeting happen.

9.Tell me about yourself.

10.Have you ever coordinated an event? How did it go?

11.How does this administration position fit into your career goals?

12.How proficient are you with Microsoft Excel?

13.Have you ever taken a role in a company that hasn't fit into your long-term career plans?

14.Do you always double check or proofread your work?

15.How many days were you absent from work last year?

16.Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

17.Tell me about your relationship with your previous boss.

18.Looking at your resume, it seems there are specific skills necessary for this position that does not stand out. How do you think you will be able to compensate for these missing skills?

19.How do you handle a larger than average workload?

20.Have you requested extra responsibilities in any of your previous roles?

21.How do you handle stress?

22.Judging by your resume, you appear to be overqualified for this secretary position. What would keep you here, if you were offered the job?

23.Have you ever broken a confidentiality agreement?

24.Do you have any questions for me?

25.What are the top duties of your current position?