Secretary Mock Interview
Practice 25 Secretary interview questions covering scheduling, communication, and office coordination.
Question 1 of 25
Describe a bad customer service experience you have had in the past and how you handled it?
Entry Level
Experienced
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I recently visited a lawyer's office where the receptionist was very dismissive. It didn't make me feel comfortable, so I ended up leaving and finding new representation. I understand that a secretary or receptionist is the first impression of any business which is why I will be ready with a warm welcome for anyone who comes through your doors."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have had many bad experiences yet also some great ones, related to customer service. Generally speaking, the worse experiences have been in a mall or retail environment where little training is offered, and pay is minimal. I am sure to give great customer service because I understand that I am often the customers' first impression."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know that you understand the ill effects that follow poor customer service. Focusing on a time when you received terrible customer service is a great way to approach this question.
Think about a time when you received bad service. Explain where you were at, the poor service you received and how you reacted. Next, share how you would have handled the situation differently if you were the one in the employee's shoes, and mention how outstanding customer service is to maintain the company's positive reputation.
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