Top 25 Receptionist Interview Questions and Answers

Top
1. What in the past demonstrates your ability to handle this position?
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Best Answer
Excellent feed back from hotel and nominated employee of the month.
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2.
I have transferable skills from the science background. I am talkative.
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3.
Being able to work under pressure, meeting deadlines and communicating well.
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4.
Past experience various companies that dealt with different postions.
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2. How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?
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Best Answer
In pervious job would have to apologize to customer on the line on hold.
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2.
I would prioritize tasks. You would automatically know what to do. Customer priority.
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3.
Deal with the customer in front of me first and priortize first.
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3. What did you like most about your previous receptionist position?
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4. Tell me what working habits you have that set you apart from everyone else? An example, Do you always label documents with colored markings?
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Top Answer
working with computer keeps me busy for the whole day,
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39%
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Second Best
I can work also to communication at perfect multi-tasking. Answer the phone calls. Entertain do some question's and answer client o customer. and I can do what makes as a receptionist. Yes I cant organize some documents and files.
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3.
Use alot of filing and loves the computer and organizes everything into online files.
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4.
Likes to mark documents to know which task comes first what tasks which one after. Organised herself.
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5.
Very efficient in the work and very organized and set out deadlines.
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6.
Very organised. I am a neat freak. Alphabetical order.
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7.
I am a very visual person. My diary is very simple and clear. I put things in an alarm for reminders. Being organised and having the work environment clean. Diary management.
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8.
Like to keep things filed and making a folder on the computer and making sure everything is tidy.
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9.
Yes. Always make notes and forever writing lists. Sorting by putting in boxes.
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10.
Has own note pad and different page and alphabetical order.
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11.
Post its. Different colours post its. Different organisations.
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5. Give me three reasons why you would be the best fit for the job?
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Best Answer
i have good communication skill,previous experince as a receptionist . iam friendly and computer lerate
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2.
I believe i am the best fit for this position because i possess all the necesarry skills that will enable excel in this area. I have the ability work within timelines. I have excellent communication skills (verbal and written). I am trustworthy and possess a "Can-Do" spirit. I am also a good team player.
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6. Give me an example of when you pleased a customer very much?
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Top Answer
When i was working at a call center.
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Second Best
Double booking managed the situation and managed to speak with people and reschudle the treatment for an hour later.
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3.
Had a customer come in and wanted to know about pricing and used her intavite and composed a price list.
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4.
When a customer came in a booking had gone missing and then I managed to get them a booking on that day. They ended up being happy with the solution.
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5.
All customers are normally happy with my service. Always get good customer feedback. Mystery shoppers always give 100% feedback for me.
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6.
Going the extra mile for a customer. Book customer in.
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7.
While working in argos a custmer come in who had reserved a product but it was out of stock. And I checked other stores.
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7. What office skills do you currently possess?
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Top Answer
MS office. All pcs and Mac. Windows. All office skills.
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Second Best
Friendly,tecnologically savvy,good communication skills.
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3.
None but I am a quick learner and prepared for hard work.
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4.
Qualifed with Level 2 in information technology- covered the whole package.
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5.
I am efficient in MS office package. I can write emails. I am good at learning new things. Quick learner. I can quickly learn about software.
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6.
I am good with the computer. Neat freak. I like everything in theri places.
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8. What are you trying to accomplish when answering the phone?
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Best Answer
To provide a friendly and courteous voice on the end of the phone and effectivley answer the call or forward to the appropriate personnel.
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2.
Likes to help the customer to the best of her ability.
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3.
Wants to find out what the customer wants and trying to meet their needs.
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4.
Try and find out what they want to do and make sure she is nice a friendly over the phone. And making a good reputation.
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5.
To make sure the cilent on the phone that are satifated by the srevicew.
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9. After three months on the job, where do you see your performance being?
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Best Answer
3 months is an opportunity to see whether you like the job or whether the employer likes me. Continue to good service.
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10. Receptionist is not the most exciting job, how would you make it fun?
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Best Answer
I love being a receptionist it fun to me.
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2.
Being knowledge and knowing other stuff. Saying hello and doing this job. Welcome.
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3.
I would keep myself busy. Go out of my way to get things done.
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11. Do you enjoy socializing with customers?
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12. Describe a situation when you had an angry customer contact you?
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Best Answer
hiya
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2.
I have no experience. Because I never allow a customer to be angry in the first place and I always make sure the customer is happy.
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3.
She booked in to have her eye lashes done. It was really manic and was rushed of her feet. We ended up leaving her for 30 minutes. Two days later she wanted to complain. She wasnt happy.
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13. Are you proficient in Microsoft Office?
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Best Answer
No this is my first time to work for this company.
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2.
Yes..i am.. i have worked four years with computers.
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3.
Knows the basics of excel and needs more training on excel.
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14. What experiences do you have as a receptionist?
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Best Answer
As a receptionist,i have to be social,friendly and approachable.i need to make customers/clients more comfortable.
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2.
At a pawn broker was front of house and first person, took phone calls as well.
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15. Do you tend to give into customer complaints?
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Best Answer
When a customer complaint is very important to establish the problem and find a solution the problem at my level. Making sure the questions that were asked were answered. Making sure the customer was happy. Sometimes it is the manager decision. Dealing with customer complaints. Customer skills. Explaination and communication is key.
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2.
I see what I can do at my level and reassure the customer.
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3.
If I witness the situation. If I see a problem then I will argee.
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16. Have you ever called off work when you really could have went?
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Best Answer
No. One of my best qualities from my friend is punctuality. I am never late. I like to go to work. Sometimes I see myself as a manager. I then ask myself and see the balance within the team.
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17. Give me an example of when you made a customer really unhappy?
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Best Answer
50 students to take care of. There can be problems when they start bringing friends in from elsewhere.
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18. Tell me about your last job. How does it relate to working for my office as a receptionist?
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19. At our office, the receptionist job is more than just handling phone calls, what have you done outside of that job description at your other receptionist position?
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Best Answer
Used to have different task like general admin duties, data entry spreadsheets, offer marketing proposals, check and order.
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2.
I do my job because there is always room to learn. If I have free time. Different skills and different experiences. Understand different elements of the job. Develop as a whole. I was ready to do two persons job.
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3.
I was participate in the fashion shows. Supplied for major chains. Would help out at shows and look after the showroom in Portnal Street. Sending off samples.
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4.
I am the one who tidies and cleans. Presented with a professional environment.
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20. Have you ever been in a stressful situation at work? How did you handle it?
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21. Have you ever been yelled at by a customer before? How did you handle the situation?
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22. Did you miss any days at work last year?
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Best Answer
Only when i was really sick or had an emergency.
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23. Are you an organized person? Give me an example that demonstrates this.
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24. Do you mind working late hours during busy seasons at our office?
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25. If you are given multiple tasks at one particular point during the day, while the phone is ringing off the hook, how would you handle your tasks while still answering phone calls?
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Best Answer
I would make a note of all tasks and talk on the phone.
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2.
I would do my best to multi-task but answer the phone as much as possible so that clients dont get lost for the company.
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Receptionist
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
70%
Hard
Provided
Two Weeks
40 Hrs/Wk

A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.

Source: http://en.wikipedia.org/wiki/Receptionist Last Updated: March 18, 2014, 9:51 pm
Education Requirements

Receptionists typically need a high school diploma or its equivalent, and some employers may prefer to hire candidates who also possess basic computer skills. Courses in word processing and spreadsheet application at community colleges and vocational schools can be particularly helpful.

Work Environment

Receptionists usually work in an area that is visible, such as a front desk of an office lobby or a waiting room, and easily accessible to the public and other employees. The work that some receptionists do may be stressful, as they answer numerous phone calls and sometimes deal with difficult or irate callers.