QUESTION 29 OF 32

Have you ever been yelled at by a customer before? How did you handle the situation?

If you haven't experienced this yet, treat the question as a hypothetical situation. Let the interviewer know that you're good at dealing with difficult people and you believe that by staying calm and responding politely, the customer's anger will subside.

"At my previous job, customer interactions would occur daily. Unfortunately, customers do get upset and will yell at the employees. When this happens I remain calm and patient and try my best to resolve the issue the customer has."

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Receptionist Mock Interview

Have you ever been yelled at by a customer before? How did you handle the situation?

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32 Receptionist Interview Questions & Answers