Receptionist Mock Interview

Practice 32 Receptionist interview questions covering phone etiquette, scheduling, and visitor management.

Question 29 of 32

Have you ever been yelled at by a customer before? How did you handle the situation?

How to Answer
Example Answer
Community Answers

If you haven't experienced this yet, treat the question as a hypothetical situation. Let the interviewer know that you're good at dealing with difficult people and you believe that by staying calm and responding politely, the customer's anger will subside.

"At my previous job, customer interactions would occur daily. Unfortunately, customers do get upset and will yell at the employees. When this happens I remain calm and patient and try my best to resolve the issue the customer has."

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32Receptionist Interview Questions & Answers

1.Why should you become this office's receptionist?

2.What experiences do you have as a receptionist?

3.What in the past demonstrates your ability to handle this position?

4.Describe a situation when you had an angry customer contact you?

5.Do you tend to give into customer complaints?

6.Give me an example of when you made a customer really unhappy?

7.Give me an example of when you pleased a customer very much?

8.At our office, the receptionist job is more than just handling phone calls, what have you done outside of that job description at your other receptionist position?

9.Did you miss any days at work last year?

10.Have you ever called off work when you really could have went?

11.What did you like most about your previous receptionist position?

12.What office skills do you currently possess?

13.Do you mind working late hours during busy seasons at our office?

14.If you are given multiple tasks at one particular point during the day, while the phone is ringing off the hook, how would you handle your tasks while still answering phone calls?

Receptionist Mock Interview

Have you ever been yelled at by a customer before? How did you handle the situation?

32Receptionist Interview Questions & Answers

1.Why should you become this office's receptionist?

2.What experiences do you have as a receptionist?

3.What in the past demonstrates your ability to handle this position?

4.Describe a situation when you had an angry customer contact you?

5.Do you tend to give into customer complaints?

6.Give me an example of when you made a customer really unhappy?

7.Give me an example of when you pleased a customer very much?

8.At our office, the receptionist job is more than just handling phone calls, what have you done outside of that job description at your other receptionist position?

9.Did you miss any days at work last year?

10.Have you ever called off work when you really could have went?

11.What did you like most about your previous receptionist position?

12.What office skills do you currently possess?

13.Do you mind working late hours during busy seasons at our office?

14.If you are given multiple tasks at one particular point during the day, while the phone is ringing off the hook, how would you handle your tasks while still answering phone calls?

15.How did your typical greeting go at your last position?

16.A Receptionist is not the most exciting job, how would you make it fun?

17.Give me three reasons why you would be the best fit for the job?

18.Where do you expect your performance to be after three months on the job?

19.Why are you the best fit for this job?

20.How long are you looking to stay at this position if you were hired?

21.How well have you gotten along with coworkers in the past?

22.What are you trying to accomplish when answering the phone?

23.Are you proficient in Microsoft Office?

24.Tell me what working habits you have that set you apart from everyone else?

25.What is the most important task about being a receptionist?

26.Tell me about your last job. How does it relate to working for my office as a receptionist?

27.Have you ever been in a stressful situation at work? How did you handle it?

28.How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?

29.Have you ever been yelled at by a customer before? How did you handle the situation?

30.Do you enjoy socializing with customers?

31.Would you consider yourself a friendly person?

32.Are you an organized person? Give me an example that demonstrates this.