QUESTION 28 OF 32

How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?

This is your chance to show the recruiter that you're able to effectively analyze situations, multitask, and prioritize accordingly.
"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.
Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."

"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.
Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I will deal with the customer at the desk first and then answer the phone calls.

Alexandra's Feedback

Great answer! Be prepared to answer why you would handle it this way.

Create a free account to add your own answer →

Unlock all 32 Receptionist questions

Master front desk scenarios that interviewers use to evaluate your professionalism.

Get Started

Previous Question Next Question

Receptionist Mock Interview

How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?

Unlock all 32 Receptionist questions

32 Receptionist Interview Questions & Answers