Receptionist Mock Interview
Practice 32 Receptionist interview questions covering phone etiquette, scheduling, and visitor management.
Question 28 of 32
How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?
How to Answer
Example Answer
Community Answers
This is your chance to show the recruiter that you're able to effectively analyze situations, multitask, and prioritize accordingly.
"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.
Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."
"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.
Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."
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Anonymous Answer
I will deal with the customer at the desk first and then answer the phone calls.
Alexandra's Feedback
Great answer! Be prepared to answer why you would handle it this way.
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Master front desk scenarios that interviewers use to evaluate your professionalism.
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