How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?

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This is your chance to show the recruiter that you're able to effectively analyze situations, multitask, and prioritize accordingly.

"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.

Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."

"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.

Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."

Anonymous Answer

"I will deal with the customer at the desk first and then answer the phone calls."

Alexandra's Feedback

Great answer! Be prepared to answer why you would handle it this way.

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How to Answer: How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?

Advice and answer examples written specifically for a Receptionist job interview.

6. How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?

How to Answer

This is your chance to show the recruiter that you're able to effectively analyze situations, multitask, and prioritize accordingly.

"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.

Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."

Answer Example

"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.

Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."