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Cosmetologist Mock Interview

Question 13 of 25 for our Cosmetologist Mock Interview

Cosmetologist was updated by on August 1st, 2016. Learn more here.

Question 13 of 25

How do you communicate with clients who are introverted or shy?

Give an example from your experience. Here's an idea of how to approach this:



"I had a new client who wanted her haircut but had trouble communicating what she really wanted. I showed her pictures and gave her time to think it through. I described what I recommended based on her current style and the pictures she showed me. Once we figured out what she needed, I asked her questions to get to know her and told stories I thought she might like. It can be hard to break the ice, but I've learned ways to communicate with even the most shy individuals."



Some people get tense in social settings. Helping your clients relax will help them to feel more comfortable and might also help them know better what they really want.

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How to Answer: How do you communicate with clients who are introverted or shy?

Advice and answer examples written specifically for a Cosmetologist job interview.

  • 13. How do you communicate with clients who are introverted or shy?

      How to Answer

      Give an example from your experience. Here's an idea of how to approach this:



      "I had a new client who wanted her haircut but had trouble communicating what she really wanted. I showed her pictures and gave her time to think it through. I described what I recommended based on her current style and the pictures she showed me. Once we figured out what she needed, I asked her questions to get to know her and told stories I thought she might like. It can be hard to break the ice, but I've learned ways to communicate with even the most shy individuals."



      Some people get tense in social settings. Helping your clients relax will help them to feel more comfortable and might also help them know better what they really want.

      Written by Elisabeth Walter

      1st Answer Example

      "I had a new client who wanted her haircut but had trouble communicating what she really wanted. I showed her pictures and gave her time to think it through. I described what I recommended based on her current style and the pictures she showed me. Once we figured out what she needed, I asked her questions to get to know her and told stories I thought she might like. It can be hard to break the ice, but I've learned ways to communicate with even the most shy individuals."

      Written by Elisabeth Walter

      2nd Answer Example

      "Answer example, "I consider myself an ambivert and am therefore easily adaptable to both extroverts and introverts. I ask a lot of probing questions and build a relationship with a client to ensure they are comfortable to connect."