How do you communicate with clients who are introverted or shy?

"I consider myself an ambivert and am therefore easily adaptable to both extroverts and introverts. I ask a lot of probing questions and build a relationship with a client to ensure they are comfortable to connect."

Give an example from your experience. Here's an idea of how to approach this:

"I had a new client who wanted her haircut but had trouble communicating what she really wanted. I showed her pictures and gave her time to think it through. I described what I recommended based on her current style and the pictures she showed me. Once we figured out what she needed, I asked her questions to get to know her and told stories I thought she might like. It can be hard to break the ice, but I've learned ways to communicate with even the most shy individuals."

Some people get tense in social settings. Helping your clients relax will help them to feel more comfortable and might also help them know better what they really want.

"I had a new client who wanted her haircut but had trouble communicating what she really wanted. I showed her pictures and gave her time to think it through. I described what I recommended based on her current style and the pictures she showed me. Once we figured out what she needed, I asked her questions to get to know her and told stories I thought she might like. It can be hard to break the ice, but I've learned ways to communicate with even the most shy individuals."