"I try to establish conversational rapport with each patient and humanize our interaction a little bit. I want to be seen as a professional and competent resident, but also as a warm and caring human being. I don't think idle chitchat is helpful overall, but I do believe an authentic comment about a picture of their dog or maybe a sweater they are wearing can leapfrog into more personalized conversations and a stronger trust from the patient. For me, I love talking about local culture and happenings, so talking to patients about the season, their hobbies, and their interests are definite techniques that I would use to connect with them."

There is always something that you can find in common with someone. It could be the weather, a comment on a crossword they are completing, admiration for their turquoise necklace, or anything that is authentic and sincere to start to build a bridge or connection. It doesn't have to be a colossal sharing of souls, but just looking quickly for similarities with patients can have a real impact on your work as a resident. Talk to your interviewers about your ability to connect and build rapport with your patients.