As a fellow in our program, how would you change your communication style if a patient's family had trouble understanding what you were trying to tell them?

"If a patient's family didn't understand something I'd explained, I would first try to determine where the breakdown in communication occurred. If necessary, I would offer a simpler explanation. As medical professionals, we are fortunate to understand and grasp the complexities of medical issues, but a majority of the general population simply does not. My goal as a fellow would be to ensure that my patients and their families understand diagnoses and care plans and that all their questions are answered thoroughly."

Let the interview panel know you are always cognizant of your audience when discussing critical medical information. Discuss the importance of asking questions to ensure patients' families understand the information you've given them. Assure them that when patients' families don't understand your explanation, you will attempt to offer the information in a different way that considers the cause of their misunderstanding, whether it was your initial approach or their background.