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Family Physician Interview
Questions

30 Family Physician Questions and Answers by Darby Faubion
| Darby Faubion has been a Nurse and Allied Health Educator for over twenty years. She has clinical experience in several specialty areas including pediatrics, medical-surgical, critical care, and hospice.

Question 1 of 30

How do you approach dealing with an angry patient, and why?

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Family Physician Interview Questions

  1. 1.

    How do you approach dealing with an angry patient, and why?

      Knowing how you will handle a difficult situation will tell the interviewer if you have the the right attitude for this job. Being a physician means you have to deal with people from very different backgrounds and with varying personalities. Give the interviewer an example of how you would handle an angry patient.

      Darby's Answer

      "I believe acting calmly and speaking rationally is a great way to calm someone who is angry and I try to be the voice of reason without making someone feel that I am belittling them."

      Darby's Answer

      "I think it is important to try and find out what has made the patient mad. If it is something such as not being called as quickly as he had expected, a simple explanation regarding what caused the delay may help calm him."

      Darby's Answer

      "There are a couple of different approaches and safety is, of course, the most important thing to consider. A patient who is angry could become combative which could result in injury to him, to me, or to both of us. I feel the best approach is to ask what has made the patient upset and try to resolve the underlying cause, if at all possible."