What are the steps you follow to study a problem before making a decision?

As a Bacteriologist working in a lab, you encounter problems on a daily basis. Tell the interviewer about a particular situation, how you researched the problem and what the outcome was. Don't be concerned if you didn't come up with an answer just explain the problem and the steps you took to attempt to get there.

"One of the things that I do often prepare technical reports and recommendations based upon research outcomes. I had months worth of information and I had a hard time getting started. I created an outline of all my information which helped me stay on track and provide a great product. "