This tests your attitude toward hostility of family members who may misinterpret the progression of illness or a complication of it. Self-control and composure, in spite of how you're treated, are the policies that defuse such situations in the best ways, resulting in the best outcomes. You must remember that fear of what's happening to a loved one is a potentially explosive provocation of unreasonable expectations, and that deterioration of a patient is often the reason to question your management. This requires social skills and diplomacy--an pertinent educational explanations. If all else fails, there are patient advocates that all hospitals and large groups have to step in to support you.