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What sources do you look to when you need to solve a complicated problem?

1 of 25 Problem Solving Interview Questions and Answers Written by Rachelle Enns

Updated on June 29th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

The interviewer wants to know that you can think outside the box, or even ask for help when you are stuck on a complicated problem. Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues or even patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.

Professional Answer Examples
General
Answer example

"When I am faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."

Admin
Answer example

"I have a variety of manuals and online tutorials that I lean to when I need to solve a complicated problem. Usually, the issues are surrounding Excel troubleshooting, so it is easy to find answers without involving anyone else and interrupting their day."

Manager
Answer example

"I have a business mentor that I turn to for significant problems. She and I are in the same industry; however, she is much more tenured than I am. I recommend that everyone have a mentor. Even though I run a team of my own now, there are times when I do not have the answers."

Marketing
Answer example

"When I need to solve a complicated problem I will turn to marketing forums and blogs that I follow. There is a plethora of information on the internet, and it would be a shame not to take advantage of them!"

Retail
Answer example

"To solve a complex issue, I will reach out to a manager or mentor from a previous role to ask them how they've handled such issues in the past. I am always ready to dive back into our handbook, but these types of scenarios are often not covered there, which is why I value a human, experiential approach. I know that there are so many folks in the industry who have so much to teach me and have probably already "been-there-done-that," so I love to utilize them as a resource."

Sales
Answer example

"If there's a complicated problem, I'll write out what I think the possible solutions would be. Then, I will weigh those potential solutions against one another and list the complications that may arise as a result of each choice. Also, I am always open to input or suggestions from those with more experience than I. I will often turn to my organizations' training resources, as well as talk the problem out with coworkers or my boss."

Teacher
Answer example

"I have a vast cohort of teachers with whom I work currently, or have worked in the past, so if I am stuck on a problem or feel I need some additional help, I reach out to these educators. If nothing else, they're there to lend an ear and let me bounce my ideas off of them. They almost always have some real-life experience in a very similar situation. I value this collaborative, supportive group that I've amassed over the years."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 06/23/2016
Last modified on: 06/29/2018

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