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What would cause you to lose your temper with a customer?

1 of 25 Customer Service Interview Questions and Answers Written by Rachelle Enns

Written on August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

You will want to approach this question as a hypothetical one. Hopefully, you have never become downright angry with a client! The interviewer would like to see that you possess self-control and professionalism, even during the most challenging situations. Give the interviewer an example of what may cause you to become upset but assure them that you would never lose your temper with a client on the job. You can also discuss the ways that you maintain your composure whether that be taking a quick break, going for a walk, or having a quick laugh with a coworker.

Professional Answer Examples
General
Answer example

"Thank goodness I have never lost my temper with a customer. I am very easy going, but I would be more likely not to be if a customer were disrespecting a team member or becoming verbally abusive in any way."

Admin
Answer example

"I cannot imagine losing my cool at work, but if anything pushed me to the edge, it would be a client with racist or misogynistic comments. I have zero tolerance for any behavior like that and would for sure say something to them. With that said, it would not be with a lost temper - it would be with a stern tone. If I am feeling a shorter fuse, in the workplace or at home, I will take a few deep breaths and remind myself that the situation is not as serious as it may feel in the moment."

Manager
Answer example

"If I feel that my patience level with a client is reaching a breaking point, I will let them know that I need to run into a meeting and will call them back in 30 minutes. This time, and break, would give me the space that I needed to compose myself and come up with a better approach. I will always remain professional in the workplace."

Marketing
Answer example

"Losing my temper is something that I do not do very often at all. I am a calm and collected individual for the most part. With that said, if a customer were pushing me that hard I would find a way to get myself some distance and room to breathe so that I could come back to the situation with a fresh set of eyes and a better attitude."

Retail
Answer example

"I have seen coworkers lose their temper on customers and it is always uncomfortable to witness. I have never lost my temper on a client. I do not like communicating with people who are aggressive and interrupt a lot, but I can always walk away from an uncomfortable situation, choosing not to engage with the customer."

Sales
Answer example

"In sales, customers often make a lot of demands, wanting to negotiate terms, and sometimes in very rude or unreasonable ways. No matter the circumstances, it is never okay to lose your temper on a customer. If I felt that I was getting close to an unprofessional move, or comment, I would ask a co-worker or my boss to help me out with the situation. Asking for help can show maturity, and is not a sign of weakness."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
Published: 08/17/2018
*Specific career answer examples vary on published date
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