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What tools do you need to deliver excellent customer service?

1 of 25 Customer Service Interview Questions and Answers Written by Rachelle Enns

Updated on December 26th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

The interviewer would like to ensure that you are set up for success, should you be the successful candidate. There are many tools that you could use excel in your job but remember - the most significant tool you possess is an excellent attitude and a great team backing you. Discuss with the interviewer what you think you will need to deliver exceptional service to their clients.

Professional Answer Examples
General
Answer example

"The main thing that I will require, to deliver exceptional customer service, is great training. The better I know the products and systems within the organization, the more wholly I will be able to help my customers."

Admin
Answer example

"To deliver excellent customer service all I truly need is a great attitude! Aside from that, I appreciate having a company that empowers me to make decisions that benefit the company and serve the client at the same time."

Manager
Answer example

"Thank you for asking! To deliver the best customer service, I appreciate having solid customer guidelines to follow. I perform best when expectations are well laid out, for myself and my team."

Marketing
Answer example

"To deliver the best to my customers regarding service, I like to have a solid process in place for deliveries as well as firm deadlines and expectations in place before a project begins. The more organized, the better."

Retail
Answer example

"In retail, strong delivery of customer service is incredibly important. For me, I can ensure that I deliver great service by possessing an excellent level of knowledge of our products, both their features and benefits."

Sales
Answer example

"Excellent customer services is a must, and I am best prepared to deliver above my client's expectations when I have the right tracking and automation tools. The less I am bogged down by paperwork, the more I can sell and deliver expectations all around."

Barista
Answer example

"The main thing that I will require, to deliver exceptional customer service, is great training. The better I know the products, processes, and overall feel of the coffee shop, the more effectively I will be able to help your customers."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 08/17/2018
Last modified on: 12/26/2018
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