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Customer Service Interview
Questions

| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 25

Tell me about the last customer service skill you learned.

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Customer Service Interview Questions

  1. 1.

    Tell me about the last customer service skill you learned.

      It is essential to a hiring company that you are someone who is willing to learn new skills. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. Some new skills related to customer service can range from linguistic to communication, to software capabilities. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest.

      Rachelle's Answer

      "The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. I would like to take the advanced level of this course, as a follow-up."

      Rachelle's Answer
       for a Admin interview

      "The last customer service skill that I learned was how to use the Oracle CRM for timely client follow up. Our company just moved to this software, and I am amazed at the difference it makes in our response time and customer personalization."

      Rachelle's Answer
       for a Manager interview

      "I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. Not only did I pick up some new customer resolution skills but I have added to my sales capabilities as well."

      Rachelle's Answer
       for a Marketing interview

      "Clear communication is everything so for that reason I recently attended a webinar on professional communication within marketing. I learned some excellent tips on ensuring clients are onboarded properly from the start."

      Rachelle's Answer
       for a Retail interview

      "In my current position, I was given the opportunity to take a class in empathetic listening. This skill is one that everyone should have. I learned a lot about consistent and professional messaging when dealing with customer disputes."

      Rachelle's Answer
       for a Sales interview

      "The last customer service skill that I have worked on is the use of positive language, through every situation. This mindset shift has allowed me to turn unhappy customers into customers who spend more, and also give valuable referrals."

      Rachelle's Answer
       for a Service Station Attendants interview

      "The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level and working with disgruntled customers. I plan to take the advanced level of this course as a follow-up."

      Ryan's Answer
       for a Assistant Manager interview

      "The last customer service skill that I learned included a course on dispute resolution management. This course helped me a great deal when it comes to my confidence level and working with disgruntled customers. I look forward to taking the advanced level of this course as a follow-up."

      Anonymous Answer

      "The last customer service skill that I have worked on was giving customers some assistance on where to find the item that they are looking for in the store. This customer service skill enables me to better improve my communication skills by interacting, listening, and dealing with customer's needs in a professional manner."

      Rachelle's Answer

      The interviewer will be happy to hear that you are continually developing your customer service skills. Did you learn how to locate items on a computer system? Or did you recently memorize the store's planogram? The first part of your response may need further explanation. I have added a revised answer, below.

      "The last customer service skill I learned was helping customers to find specific items in-store using our internal product catalog. This skill has enabled me to interact better, listen, and help my customers professionally and efficiently."

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      Anonymous Answer

      "I took several classes on building relationships. I learned a lot about how important it is to get to know people to uncover needs. I believe that will help me in this role."

      Rachelle's Answer

      Relationship building is a very helpful skill for nearly any position. Very good answer!

      Was this answer helpful? Yes or No