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Tell me about the last customer service skill you learned.

1 of 25 Customer Service Interview Questions and Answers Written by Rachelle Enns

Written on August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

It is essential to a hiring company that you are someone who is willing to learn new skills. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. Some new skills related to customer service can range from linguistic to communication, to software capabilities. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest.

Professional Answer Examples
General
Answer example

"The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. I would like to take the advanced level of this course, as a follow-up."

Admin
Answer example

"The last customer service skill that I learned was how to use the Oracle CRM for timely client follow up. Our company just moved to this software, and I am amazed at the difference it makes in our response time and customer personalization."

Manager
Answer example

"I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. Not only did I pick up some new customer resolution skills but I have added to my sales capabilities as well."

Marketing
Answer example

"Clear communication is everything so for that reason I recently attended a webinar on professional communication within marketing. I learned some excellent tips on ensuring clients are onboarded properly from the start."

Retail
Answer example

"In my current position, I was given the opportunity to take a class in empathetic listening. This skill is one that everyone should have. I learned a lot about consistent and professional messaging when dealing with customer disputes."

Sales
Answer example

"The last customer service skill that I have worked on is the use of positive language, through every situation. This mindset shift has allowed me to turn unhappy customers into customers who spend more, and also give valuable referrals."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
Published: 08/17/2018
*Specific career answer examples vary on published date
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