How to Answer: Tell me about the last customer service skill you learned.
22. Tell me about the last customer service skill you learned.
How to Answer
It is essential to a hiring company that you are someone who is willing to learn new skills. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. Some new skills related to customer service can range from linguistic to communication, to software capabilities. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest.
Written by Rachelle Enns
Answer Example
"The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. I would like to take the advanced level of this course, as a follow-up."
Written by Rachelle Enns
Admin Example
"The last customer service skill that I learned was how to use the Oracle CRM for timely client follow up. Our company just moved to this software, and I am amazed at the difference it makes in our response time and customer personalization."
Written by Rachelle Enns
Manager Example
"I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. Not only did I pick up some new customer resolution skills but I have added to my sales capabilities as well."
Written by Rachelle Enns
Marketing Example
"Clear communication is everything so for that reason I recently attended a webinar on professional communication within marketing. I learned some excellent tips on ensuring clients are onboarded properly from the start."
Written by Rachelle Enns
Retail Example
"In my current position, I was given the opportunity to take a class in empathetic listening. This skill is one that everyone should have. I learned a lot about consistent and professional messaging when dealing with customer disputes."
Written by Rachelle Enns
Sales Example
"The last customer service skill that I have worked on is the use of positive language, through every situation. This mindset shift has allowed me to turn unhappy customers into customers who spend more, and also give valuable referrals."
Written by Rachelle Enns
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