How to Answer: At Company ABC we connect businesses who need to ship their goods with businesses who require those goods. This means that relationships are everything to us. What is your customer service philosophy?
Advice and answer examples written specifically for a Sea Transportation job interview.
3. At Company ABC we connect businesses who need to ship their goods with businesses who require those goods. This means that relationships are everything to us. What is your customer service philosophy?
How to Answer
Because Company ABC puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the Company ABC website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.
1st Answer Example
"I noticed on your website that you value your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
2nd Answer Example
"I realize that "The customer is always right" must be a popular answer; however, I feel that first and foremost, the customer needs to trust your product and services. So, for that reason, I would say that my customer service philosophy is all about building trust and transparency."