How to Answer: At Company ABC we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
Advice and answer examples written specifically for a Consumer Services job interview.
3. At Company ABC we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
How to Answer
The interviewer would like to know if you are an engaged employee; offering suggestions and providing deeper thought when it comes to process improvement in the workplace. Give an example of a time when you made a suggestion for improvement in the workplace. It can be big or small! Did anything great come out of your suggestion?
1st Answer Example
"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over 2 years were significant and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace so I continue to keep my eyes out for opportunities for process improvements."
2nd Answer Example
"The last time I made a suggestion for workplace improvement would have been during our last staff meeting. We have a very dated CRM system so I went ahead and researched a few newer and less costly options. I presented my findings in the meeting and the leaders are currently reviewing some options."