Practice 27 Zara interview questions covering fast fashion, brand values, and customer experience.
Question 12 of 27
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Problem-solving and dispute resolution are fundamental skills to possess. Display to Zara that you are capable of problem-solving within the workplace.
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the last minute. Rather than the typical documenting and reprimanding style, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a 600 bonus. The bonuses cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well. If I were to be hired, I'd bring that same sense of problem-solving and positive reinforcement to the Zara team."
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Written by Michelle Clark
27 Questions & Answers • Zara
By Michelle
By Michelle