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Washington State Department of Transportation

32 Interview Questions & Answers

1.
At Washington State Department of Transportation we connect businesses who need to ship their goods to companies who require those goods. This means that relationships are everything to us. What is your customer service philosophy?
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1.
At Washington State Department of Transportation we connect businesses who need to ship their goods to companies who require those goods. This means that relationships are everything to us. What is your customer service philosophy?
Because Washington State Department of Transportation puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the Washington State Department of Transportation website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.

Rachelle's Answer #1
"I noticed on your website that you value your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Rachelle's Answer #2
"My customer service philosophy is simple. I deliver the exact level of service to my customers that I would expect to receive, myself. Treating people with kindness is a simple first step to creating a strong and lasting customer relationship."
2.
Although we have a great training program at Washington State Department of Transportation, we are seeking to hire someone with an intermediate level of experience in our industry. What types of transportation services are you most experienced with?
Although the answer to this question may be on your resume, the interviewer would like for you to expand on your experience and give them a bright idea of your expertise level in their industry. Be sure to highlight the knowledge you have that directly relates to the business focus of Washington State Department of Transportation.

Rachelle's Answer #1
"The bulk of my experience in the transportation industry comes from my time as a dispatcher in Expedited & Emergency, Temperature Controlled, and Border Crossing focused transportation. I have approximately 12 years' experience total. I would rate myself as an intermediate to an expert level employee in most areas of transportation and freight."
Rachelle's Answer #2
"My experience in transportation services is vast. I have worked in this industry for the past ten years, primarily in heavy haul transportation. I do look forward to learning even more, through your training program."
3.
We run Washington State Department of Transportation as a 24/7 operation. Do you have any limitations on your hours and availability?
If you have any restrictions in your schedule, now is the time to discuss those. If you are not sure of the hour's requirement for this job it is okay to ask the interviewer for further details before you give your reply.

Rachelle's Answer #1
"I understand that with a 24/7 operation there are many shifts available. Could you tell me more about what those look like?"
Rachelle's Answer #2
"Because I have young children at home my preference would be to work as close as possible to their school schedules. With that said, I am always open to working overtime and covering shifts whenever needed."
4.
Considering the multiple competitors that we have, why do you want to work for Washington State Department of Transportation?
Before your interview with Washington State Department of Transportation it's a great idea to get to know who their competitors are, and what makes Washington State Department of Transportation stand out from the rest.

Research online through a Google news search, or on the company website. If Washington State Department of Transportation has a 'News' or 'About Us' section on their website you will likely find some information on recent awards, industry accolades, etc.

Rachelle's Answer #1
"While researching Washington State Department of Transportation and the local market I did see that there are a few competitors in our area. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. In addition to all of this, I see that Washington State Department of Transportation puts an important focus on carbon footprint. All of this makes you stand out from your competitors."
Rachelle's Answer #2
"From my research, I see that your business is the longest standing company in the area. Also, you have the most positive customer reviews online. After reading through your website, I saw a common theme of dedication to exceptional service and customer satisfaction. These are just some of the factors that make you stand out as the best potential employer in this industry."
5.
At Washington State Department of Transportation all of our transportation vehicles are outfitted with Qualcomm on-board computers. Do you have experience with this type of equipment?
The interviewer would like further details on the types of software, programs, and technical equipment with which you have experience. How you rate your level of expertise will determine how much Washington State Department of Transportation will need to train you if selected for the position. Discuss your level of exposure to Qualcomm onboard computers or similar programs.

Rachelle's Answer #1
"I have approximately five years' experience with Qualcomm onboard computers and other similar systems used for GPS monitoring and communication. I would rate my abilities in this system as Intermediate."
Rachelle's Answer #2
"Although I have not worked with the Qualcomm system before, I do have experience with other onboard software. I am technically savvy and more than willing to start learning the Qualcomm system on my own time, before starting in this position."
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