Walt Disney Imagineering Mock Interview
Practice 31 Walt Disney Imagineering interview questions covering creativity, storytelling, and technical innovation.
Question 9 of 31
Customer service is our top priority at Walt Disney Imagineering. What is your customer service philosophy?
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Example Answer
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Because Walt Disney Imagineering puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Walt Disney Imagineering website and take note of any keywords they use when it comes to their customers. Match your language with theirs.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."
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Anonymous Answer
I have worked in the customer service industry before and I know that it is important to understand the needs of the client and to be able to anticipate their needs. Good customer service is one thing that makes them want to come back time after time.
Rachelle's Feedback
The last sentence is pretty general so I would recommend just sticking with your first, which is a more targeted statement.
"I have customer service industry experience, and believe that the best philosophy is to understand your clients' needs and work hard to anticipate those needs."
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